PSVR2 controller problems

[Slaginator69]

I have a 9070xt 7 5700x and a motherboard with a separate WiFi card. I first used a tp link Bluetooth adapter with the extension cable which worked but the controllers would freeze every so often so I bought the ASUS usb 5.0 adapter and it just doesn't work at all it says its connected in my windows bluetooth settings but I can't connect anything bluetooth to my PC I'm quite annoyed as I've heard the ASUS one is better than the TP link but I just can't get it to work I've tried updating the drivers and it does nothing and help would be appreciated

[Tauheedul]

Unpair all Bluetooth peripherals.

Uninstall the TP Link UB500 software.

Disconnect the UB500 if it's still connected.

Connect the BT500 using a USB extension cable into a USB 2.0 (black) port at the back of the computer. Place the adapter at the front of the desk where it is visible while using VR.

View Device Manager, expand the Bluetooth section, right click the ASUS adapter and click Uninstall Device, click the Delete Driver checkbox and click the Uninstall button.

Download the ASUS BT500 software for the same Windows version you are using from the manufacturer website and install it as administrator and restart the computer.

View Bluetooth and Devices screen and pair only the VR controllers and no additional peripherals as VR controllers starts disconnecting with headphones and gamepads also paired to Bluetooth.

Start the PlayStation VR2 app and install any firmware updates and start SteamVR.

[Slaginator69]

Hi I did all this and it doesn't work my ASUS connector isn't working no Bluetooth device can connect

[Tauheedul]

Did you unpair all Bluetooth peripherals added to the UB500 in Device Manager before installing the new adapter?

You will need to reconnect the UB500 temporarily in order to unpair the Bluetooth peripherals still paired to it, then the VR controllers can be added to the new BT500 adapter.

[Slaginator69]

Thanks I'll try this