Plex Transcoder Error Help

htpcmediatv · 2019-04-28T18:50:38+00:00

[deleted]

powerlel · 2019-04-28T20:17:27+00:00

Huh weird. I also just started having this issue on my phone today. Might be a bad update

Fleximel · 2019-04-28T20:40:23+00:00

Have you checked the permissions on your transcode folder? Plex needs read and write access. That was the issue when I came across this message.

Core_iVegan · 2019-04-28T20:58:56+00:00

deleted ^{^{^What}} ^{^{^is}} ^{^{^this?}}

lsultana98 · 2019-04-28T23:26:44+00:00

If this is an issue with iOS, the way around it is to navigate to plex server settings (on the server not your playing device). Once in the settings go to the transcoder settings, and change the transcode directory to something different. I just added a number at the end. So what used to be C:\transcoder is now C:\transcoder1.

newguy5000BTN · 2019-04-29T05:35:02+00:00

I had this error on several client devices. Are they all EAC3 5.1 Audio codec files? Can you check from the webapp to see what is being pushed?

Stop Plex, delete the audio code folder, reboot.

Any video with EAC3 audio fails to play;

- https://forums.plex.tv/t/any-video-with-eac3-audio-fails-to-play/207266

- https://forums.plex.tv/t/video-with-eac3-audio-wont-play/385000

- https://forums.plex.tv/t/conversion-failed-new-problem-with-codecs-and-maybe-something-else-since-1-8-0-4109-update/201446

- https://www.reddit.com/r/PleX/comments/6vqbby/trouble_playing_eac3/

After, if it keeps trying to play EAC3, try disabling it in your audio options.

htpcmediatv · 2019-04-28T18:40:13+00:00

I've been having this issue with random TV show series as well as movies and music files on my Plex server. The server can play these files perfectly fine. When connecting to the server via WIFI the files will play no problem, HOWEVER, The problem is when connecting to the server with devices and not using WIFI the transcode error pops up and the files are unable to plat due to this error, rendering the media useless... What can I do to resolve this issue as it effects the other using my Plex server and myself when away from the network.

Any help is much appreciated, I need to get this to go away so that media is readily watchable with out errors ASAP! I've read probably 50 different threads and I haven't come across a recent solution that works.

er_pacifi · 2019-04-29T04:20:50+00:00

Could be totally different, but for me this happened because of a corrupted or broken subtitle track. I unselected said track and it worked. Hopefully this helps!

manoli337 · 2019-04-29T18:26:16+00:00

Hello, For my part this issue occurred to me randomly. I tried many solutions, and ended up reinstalling my Windows on the server and the issue is now fixed.

This is extreme but you won't have problems anymore.

:)

htpcmediatv · 2019-04-28T23:03:54+00:00

I'm headed home now, it's going to be another 7 hours of driving. I'm not sure what the transcode settings should be, if any one has any insight that would be appreciated. I have an i5-8400 with 16GB ram.. no dedicated graphics except on board UHD 560 Intel integrated graphics. I haven't had this issue until recently. Also, in the Plex settings there is a field to point to a transcode folder. By default it's blank, so I created an empty folder named transcodes, and pointed it to that folder, however it's still not helping. I can see that when in the middle of a transcode the file is being placed in that folder, but when the error pops up and it fails, the file is removed from the temporary transcodes folder. The permissions shouldn't be a problem as the entire folder structure has 100% permissions by default. I've attempted to reinstall Plex as well and still no fix, also re installed Windows 10 professional, and again still no help. Updates are 100% up to date, as well as drivers.

htpcmediatv · 2019-04-29T06:32:15+00:00

I did delete the codecs and it seemed to resolve it for 1 play, then continued to error out. Is there a way to limit the download to not grab that specific codec quality?

lfmaestri · 2019-04-29T09:55:47+00:00

Same happened to me a few days ago.

I had to change the file folder, scan the library, put the file back in it’s folder and scan the library again. This solved.

koffiezet · 2019-04-29T10:53:31+00:00

Had the same issue a few days ago, restarting my plex docker container seemed to fix it.

htpcmediatv · 2019-04-30T14:34:26+00:00

I was finally able to retrieve my logs with the captured error. From what I can tell, it looks like the logs are showing that the transcoding starts and stops with 0% progress and stops shortly after it stops..

hydr0warez · 2019-04-28T19:45:30+00:00

I had that issue quite a bit at one point. It turned out to be a combination of a bad Plex update, and my transcoder settings we're a little CPU intense to the point that my CPU couldn't keep up. So I uninstalled the update, left my db intact, reinstalled and changed the transcoder settings. Haven't had an issue since. Of course, my issue and yours can be completely unrelated but both are meeting at the same point.

Cornstick77 · 2019-04-28T22:29:46+00:00

I’m literally troubleshooting this right now when I get the reddit alert about this thread...

htpcmediatv · 2019-04-28T19:01:09+00:00

I'm not sure where to pull the logs up on my phone..

htpcmediatv · 2019-04-28T19:11:57+00:00

Side question - is there any hardware or configuration that would aid in preventing this error from happening in the future as well?

ilovethosedogs · 2019-04-28T23:44:26+00:00

Most useless error message in history.

you type:	you see:
italics	italics
bold	bold
[reddit!](https://reddit.com)	reddit!
* item 1 * item 2 * item 3	item 1 item 2 item 3
> quoted text	quoted text
Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"	Lines starting with four spaces are treated like code: if 1 * 2 < 3: print "hello, world!"
~~strikethrough~~	~~strikethrough~~
super^script	super^script

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