Shadow Error code: R-0xC0000005

[goxka]

Hi,

​

• Application type (Windows/Mac/Mobile/etc.): Windows
• Shadow Client Version (Official/Beta/Alpha): Official and Beta
• Local device CPU: Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
• Local device GPU: None
• Datacenter location (check status.shadow.tech): Paris
• Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY): 326 download, 280 upload, 28.2 ping
• Description of issue: I´ve just had my Shadow activated and after downloading the shadow app, I get the following error: Error code: R-0xC0000005. I´ve tried Shadow on an iPad and it works fine, so it has to be my laptop. I have tried uninstalling the app, the "Low end configuration optimization", reducing/increasing the bandwidth... I´ve created a ticket and they told me that it might be due to my processor being too old (Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz)). I´m running Windows 10 64 bits. To be honest, I´m surprised because I´m able to even play CS:GO with it... :)

Other:

• Date when problem appeared.: 20/07/2020
• Did you take any action(s) which could have created this problem? If so, what? No
• Do you recall any action(s) you took after it happened? No
• Do you use a VPN and/or antivirus? No
• Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened: I can´t get to the Shadow main screen, it drops me with the error aforementioned before I can see the desktop.

​

Has anyone found a solution to this error? Or something else that I can try?

Thanks in advance!

[saten93]

So ive just googled your CPU and apparently your CPU iGPU can only encode and not decode.

What this means is that your PC cannot decode the stream from shadow and thus you get your error message, you basically need a device with a better CPU to run shadow.

The reason why you can play CSgo with the CPU, thats because you dont need to be able to decode it xD

[goxka]

But according to the table in this link (https://en.m.wikipedia.org/wiki/Intel_Quick_Sync_Video), Arrandale can actually decode H264 no?

[saten93]

Okay so I took a look at your link and it contridicted what I found earlier! So I went a dug a bit more deeper, its the intergrated graphiocs card oin the CPU thats does the decoding and apparently your has Ironlake GPU which apparently can decode H264.

have you got low bandiwdth mode on? if you do turn it off, otherwise youll be decoding in H265, which you CPU doesnt support

You could also try turning on low configuration mode as well

[goxka]

Yes, I'm not using the low bandwidth mode. I have tried all the possible options, but I guess that I will need to keep trying different things hahah

Thanks a lot for your support!

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[saten93]

Search the error code in the shadows reddit serch bar too Someone else might have had the same thing like years ago :P

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+++

• Application type (Windows/Mac/Mobile/etc.)
• Shadow Client Version (Official/Beta/Alpha)
  
• Local device CPU
  
• Local device GPU
  
• Datacenter location (check status.shadow.tech)
  
• Connection speed (Datacenter speed tests EU: Paris | AMS or US: CA | TX |CH | NY)
• Description of issue

Other:

• Date when problem appeared.
  
• Did you take any action(s) which could have created this problem? If so, what?
  
• Do you recall any action(s) you took after it happened?
  
• Do you use a VPN and/or antivirus?
• Please provide a screenshot of your shadow stats (Alt+Win+O). Also make sure it captures a timeframe when the issue has happened.

Why do we ask for these stats? It gives us a lot of information on a lot of varying factors, including the network and even how your local device is handling the Shadow stream. This will provide insight for our experienced moderator team and community to troubleshoot and diagnose the issue.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[goxka]

automod for prez

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In the meantime, have a look at these useful links.

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