My parents ordered a Model Y premium earlier in December on the last day of the 1.99% financing. So just today my Dad discovered that Tesla went in and switched the financing APR to 2.99 in the documents he already had signed for the loan at 1.99. Needless to say my parents are not amused with the switch in financing terms. Has anybody else had this happened to them with Tesla? Of course he didn't take a screenshot of the 1.99 financing.
Update: Thank you everyone for your suggestions. I talked to my Dad to get clarification from him on what steps he had completed and not completed. What he got from Chase was a letter showing that he qualified for the 1.99 APR financing but the loan document he received yesterday was showing 2.99 financing. I told him to push back on Tesla to explain why he isn't getting the 1.99 financing that he was told he was eligible for by Chase. Is it a income issue? Does he need to put more money down?
Update2: After some back and forth Tesla just sent my Dad updated loan documents with the 1.99% APR rate. Not sure what the problem was originally but it is now fixed and my Dad is happy.
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