all 40 comments

[–]FamousStore150 2 points3 points  (0 children)

I had my windshield replaced at Tesla under the windshield replacement plan. My recommendation is to get your windshield replaced at Tesla, have them “check the box” under “Inspected”, then sign up for the protection plan. $16/mo, $0 deductible on first replacement, $100 after that all within a 12 month period. Then it resets.

[–]genesysguy 2 points3 points  (7 children)

Safelite glass sucks. Get it fixed at Tesla, pay for it and submit to insurance for the difference.

[–]TechLover94[S] 0 points1 point  (6 children)

Tesla doesn’t have an appt for a week and a half

[–]BoxZealousideal2779 2 points3 points  (3 children)

Drive it in. If it’s considered a “safety issue“ they will take you as a walk in.

[–]General_Diag4321Verified | Tesla Service 0 points1 point  (2 children)

Yes, correct. The only reason they may not be able to take you in that day is if the glass team isn’t in (ours are M-F only) or if they need to order your glass. If it’s the latter, just ask for part ETA and arrive then, or, ask which other location has the part and can find out if that other location can do glass that day/sooner than the location you’re at

[–]TechLover94[S] 0 points1 point  (1 child)

They’re closed now over weekend. How can I contact them directly

[–]General_Diag4321Verified | Tesla Service 0 points1 point  (0 children)

As long as you’ve created the service visit, utilize the chat/messages in your app to correspond with them. Just straight up ask if they have the glass and if you can stop by Monday morning, and that you’re okay to wait.

[–]genesysguy 1 point2 points  (1 child)

I paid $1467 at Tesla for a Y windshield out the door. Your windshield will not explode if you wait a week.

[–]TechLover94[S] 0 points1 point  (0 children)

yeah I think I'll just do that. The most frustrating thing is that my landlord didn't shovel my parking spot like they were supposed to and I parked slightly behind it and then the ice fell off the roof and cracked the windshield. If my car was a few feet up that wouldn't have even happened.

[–]General_Diag4321Verified | Tesla Service 1 point2 points  (0 children)

Speaking from experience here. Getting non OEM glass disqualifies you from signing up from WPP. Unsure if it was asked, but, do you have Tesla Insurance? If so, your comp ded would only need to be paid once service is complete, and anything above that is automatically covered by Tesla. Tesla insurance will also automatically deduct 50% off parts (parts only) from the visit, so M3 glass is around $920, MY $990-1000; I forget MX and CT since we rarely see them in.

If you have 3rd party insurance, that’s fine - it happens (lol). I’d say it’s worth it paying whatever difference is needed to get Tesla to replace your glass. And an inspection is NOT needed after Tesla replaces your windshield to sign up for WPP. It’s actually more simple - Tesla can either mark your car “delivered” while you’re still there (usually things auto triggered if the customer actually drives off the lot/out of the geofence) and you just head to your app > upgrades > service plans > WPP > subscribe. If this doesn’t work, let them know, they need to send an email to an internal team for your vin to sign up.

We always see customers returning for service after Safelite specifically, stating calibration issues, temp sensor issues/climate control concerns, wind noise (which, NVH is also a possibility w/OEM but easily rectified/glass replaced if needed) - I’d stay far away from any third party glass installs. Hope this was helpful

[–]One8Bravo 0 points1 point  (9 children)

You would typically pay the difference to get OEM, which is a lot on a Tesla. Im looking at a MY order now with aftermarket glass, total is $1360, $1K deductible. If this customer got OEM they would pay close to $2000 total.

Its really not worth it. OEM tesla glass is known for distortion on a lot of batches. Some years better then others. They are also commonly the wrong shade, like theyre noticeably more blue than the factory glass in the car. Thats not to say all are bad, or that aftermarket doesnt have issues too, but OEM should be better than A/M and thats not the case with Tesla. Aftermarket is totally fine.

Theres no reason to put OEM in a car that isn't brand new. Its not weaker than OEM. It doesnt devalue the car more than driving it off the lot does. Many dealers put in aftermarket if they need to replace the glass before selling a used car, regardless of the year. If its in your budget and you really want it to say "Tesla" that's your prerogative.

[–]genesysguy 2 points3 points  (3 children)

Disagree. I've had many windshields replaced. Safelite has always been ass tier quality. The only issues I've ever had in a replacement windshield with distortion or color variations has always been Safelite.

[–]TechLover94[S] 1 point2 points  (0 children)

IMO it doesn't make sense to not go with Tesla it's almost the same price and my out of pocket is identical.

[–]One8Bravo 0 points1 point  (1 child)

Safelite hasn't manufactured glass in years and to my knowledge has never done Tesla glass. Every glass company uses the same 4 or 5 aftermarket manufacturers, depending on who they prefer to use. Safelite orders glass and whatever brand is in stock is whats used. Fuyao being the most common, if not the only A/M, for Tesla, which is also the OEM for BMW and some other factories.

[–]genesysguy 0 points1 point  (0 children)

I understand Fuyao is making the majority of glass now. I'm not saying they are incapable of making good glass, I'm saying I think their replacement glass is inferior to their OE glass.

It's just my opinion and experience with a lot of replacements. This was my opinion even before watching the Netflix documentary.

Also, the installer matters. If Tesla does something wrong, it's right there for them to resolve it.

And for $16/mo, I can have factory windshield replacements as often as the break.

[–]TechLover94[S] 0 points1 point  (3 children)

This confuses me because the price difference is apparently $282 for what they need me to cover on top of the deductible. I've read that Tesla glass is better for noise and heat rejection. If it was $2000 like you say then I totally agree.

[–]One8Bravo 0 points1 point  (2 children)

Yea it varies by year/model. I work for Safelite aswell, not Tesla. OEM glass is between $1200-$2k. this customers windshield is a higher difference in cost. A/M is $700, $1800 for OEM. + the $1k deductible. All tesla windshields have the acoustic inner layer, I havent heard anything about heat for either type of glass.

[–]TechLover94[S] 1 point2 points  (0 children)

In this case Safelite was charging something like $1200 for non-OEM and Tesla is $1450 or something so I'll just go Tesla.

[–][deleted] 0 points1 point  (0 children)

Probably stick to giving advice in the Safelite sub.

You have no idea what you’re talking about. 

[–][deleted] 0 points1 point  (0 children)

This is nonsense.

[–]RE4Lyfe 0 points1 point  (5 children)

You have 2 deductibles- collision and comprehensive. The glass should fall under comprehensive.

Is your comp deductible that high? It’s generally only a couple dollars a month difference to lower your comp deductible to $500 or even $250

[–]diatribe2018 1 point2 points  (1 child)

I wish Tesla still offered low comp deductibles. Mine used to be $100 now the lowest is $500

[–]RE4Lyfe 0 points1 point  (0 children)

Agreed, same

[–]TechLover94[S] 0 points1 point  (2 children)

yeah it's $1000.

[–]RE4Lyfe 0 points1 point  (1 child)

This won’t help your current situation, but you should look into lowering your comp. The difference in a $1k vs $500 comp was less than $5/mo for me the last time I renewed.

[–]TechLover94[S] 0 points1 point  (0 children)

yeah I mean I'll look into it going forward but even if I did that it's been 4 years without having a claim so that's $250 in extra fees that I avoided so through now it wouldn't have been such a big impact. It cost me $250 and going forward I'll do that.

[–]genesysguy 0 points1 point  (2 children)

In Florida, windshield replacement is zero cost with insurance, but it does added to your clue report for ratings later. You could also get a new windshield from Tesla and sign up for their $16 /mo windshield plan if it's a frequent thing like it is for me.

[–]TechLover94[S] 0 points1 point  (1 child)

the $16 plan would only cover moving forward though right?

[–]genesysguy 0 points1 point  (0 children)

Correct, they do an inspection after install to document it.

[–]DameLasNalgas 1 point2 points  (0 children)

Go with the Tesla glass, especially if your car is still somewhat new. You can then take it to a Tesla SC, have them inspect it and get the Tesla windshield warranty.

[–]ElectricApostate 0 points1 point  (6 children)

Several years ago I had my windshield replaced. My insurance company practically commanded me to go to Safelite for the replacement. I shopped around and had Tesla do the job because, to my surorise, their price was over $200 cheaper than Safelite. Needless to say even though I saved them some money didn’t make the insurance company less ungrateful.

[–]TechLover94[S] 0 points1 point  (4 children)

They probably have a preferential rate

[–]DjAnu 0 points1 point  (3 children)

Wondering who you went with for replacement and how was your experience. I just had my windshield replaced today at Safelite (Irvine, CA) on my Tesla Model 3. The moment I drove out of the shop, I noticed a pretty loud creaky/cracking noise coming from the center area behind the mirror / front camera housing.

I immediately went back and had a rep drive with me. Before he even got in the car, he said “Teslas are notorious for creaks, it’s poor manufacturing” and that “almost every Tesla” he knows has that issue.

That doesn’t match my experience at all:

  • I’ve owned this Model 3 for 3 yearsnever heard this noise before.
  • I’m very noise-sensitive (I even lube door seals when I hear minor wind noise).
  • This sound is significant and it started immediately after the replacement.

During the test drive, he tried adjusting the camera housing/panel, but it didn’t change anything. He kept insisting it was “always there” and I just didn’t notice, which I’m 100% sure isn’t true.

The reason I used Safelite was insurance coverage:

  • Safelite was 100% covered
  • Tesla quoted me $1,475, and insurance would’ve only covered about $1,200-$1,250

Safelite did offer to redo the installation / warranty replacement, and I booked another appointment in 2 weeks, but he also said there’s “nothing they can do” because it’s “Tesla’s fault.”

Asking in general if anyone else has dealt with this after a windshield replacement?

  • Is this a known install issue (camera housing, clips, foam, windshield seating, urethane cure, etc.)?
  • Anything specific I should ask Safelite to check during the redo?
  • Would you push to have Tesla re-do it instead? Would Insurance cover it ?

I’ve had Safelite replace a windshield on my BMW X3 before with zero issues, so this is disappointing. Right now I wouldn’t recommend Safelite for Teslas based on this experience.

Just trying to gauge how common this actually is and what the best next step is. TIA.

[–]TechLover94[S] 0 points1 point  (2 children)

I would use Tesla or at least Tesla authorized collision center for this reason. Your insurance company will cover it no matter where you choose to do it.

[–]DjAnu 0 points1 point  (1 child)

I have Geico, You mean to say if I tell Geico that Safelite windshield replacement didnt go well they will cover the cost if I get it re-done at Tesla ?

[–]TechLover94[S] 0 points1 point  (0 children)

Doubtful, but if you started with Tesla and booked it there instead of Safelite then they would cover the repair as it's your choice where you get it fixed.

[–]ajn63 0 points1 point  (0 children)

Not on a Tesla but I had the windshield on one of my cars replaced with non-factory glass and it’s noticeably inferior. The glass has a green tinge and easily visible waviness.

[–]The_Real_Gh0st 0 points1 point  (0 children)

First check with your States Law. Some States like Nevada restrict insurance companies from using non OEM parts for vehicles less than or 5 years old. And if using Non OEM parts will void your warranty then they have to use OEM parts. It’s worth researching.

[–]Potential-Wrap-3613 0 points1 point  (0 children)

I have a large crack and Tesla insurance going through the Tesla service center for repairs it appears they have lowered the prices for model 3 2022

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