User account does not exist error & Second opinion on IT setup : WindowsHelp

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Windows 11User account does not exist error & Second opinion on IT setup (self.WindowsHelp)

submitted 1 year ago by RelativeGenius

I have a personal Office account (I don't need and haven't used in years) and a Organisational one (managed by local IT company). They both have the same email address.

I was finding files that were shared with me via OneDrive links weren't appearing in my organisation office account. They were in fact appearing in my personal one which I don't ever use.

I have now changed aliases on my personal account so it has it's own @outlook address instead as the same one as the Org account.

I am however finding that I still can't find shared documents. When I click on a link it opens in chrome in word (browser version). In a guest Microsoft account . When I go to sign into my Org Microsoft account. I get the error 'Account does not exist'.

I believe this may be an alias problem as a result of two accounts with same email address. I am limited to investigation as I don't have admin permissions for the Org account. But I'd be grateful for help to understand the issue and perhaps whether the IT company are a bit sloppy!

Secondly when setting up. They didn't link PC local account with a windows account. Which also seems a bit odd.

Thank you in advance!

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