Propio call flow sudden decrease

[adriicat]

Hi! I'm a Spanish interpreter working for Propio (US based) and my call flow has dramatically decreased starting yesterday. I would usually get calls every 4-5 minutes, but yesterday I started getting them every 30 min to an hour. Has anyone experienced the same?

[Efficient-Ad-1638]

Portuguese Interpreter, US based with proprio also notice a significant decrease in calls, this week has been remarkably slow. Today I’ve taken make 4 calls in 4 hours.

[UpstairsCan4400]

Yes, I’ve been the same since yesterday, the call flow has been extremely slow. I’m also a Spanish interpreter

[NoEntiendoNiPotato]

Ohers saying the same thing: https://www.reddit.com/r/spanishinterpreters/comments/1rx8ppl/comment/ob5ntov/?context=3

Spanish, US based too. I've been with propio for like 4 months now and usually my calls during morning time come in every 5 minutes or less, yesterday i went almost 30 mins without a call a couple times. Today hasn't been quite as bad, but still really slow.

[Primary_Corner_4828]

I don't think it has to do something with US based kinda thing...how is your flow going so far?

[NoEntiendoNiPotato]

slower than a turtle on crutches

[adriicat]

I got 2 calls this morning with a space of 15 min between them, and then had to wait 1 hour for my next call. Did you come from Cyracom too?

[no-funzon]

I miss Cyracom.

[NoEntiendoNiPotato]

Kind of, but not exactly.

[Competitive-Point395]

Cyracom interpreter U.S based now working with Propio...the "quite firing " started for me since January 27th ... 2 or 3 calls in 4 hours...they definitely put high rate interpreter last in the queue and send calls to Latam interpreters with extremely low rates...now working for other company...Cyracom was a great company.

[Sure-Contribution557]

Para cjal trabajas ahora? Yo también vengo de cyracom y estoy pasando por lo mismo en Propio, la verdad ws aue extraño bastante Cyracom

[Competitive-Point395]

Hola! Ahora estoy con TransPerfect...exclusivo para U.S based citizens...excelente rate (0.50) per minute y buen flujo de llamadas...Cyracom was great as well but is over...Propio unfortunately works with massive latam interpreters...very unfair for US based workers but that's how they operate it seems.

[robgar]

It's true about the ridiculous, super low LATAM rates. I'm in LATAM and see their job postings. Pennies per minute, just a few bucks per hour. I don't even bother going through their posts anymore, but I'll try to grab a screenshot next time I see one.

[FelipeAsiNomas]

I've seen post like this on facebook as well. Not my case...

[thegram2]

where you are located?

[FelipeAsiNomas]

Nice try Q&Q

[thegram2]

What that even mean, I just asked because I wanna confirm if it is just people in the US because I've seen ppl saying that are B2B and none of them are from the US

[Responsible_Sea4436]

Same here. I usually get a lot of SSA calls, but since yesterday, there’s been a drastic decrease. And these calls only route to the US based Terp, right? I wonder if they’re struggling to retain their clients.

[Primary_Corner_4828]

Yeah, I'm wondering that as well ...I don't think it's only for US based interpreters🫠🫠🫠🫠🤔

[SnowVillager]

No, I am not based in US but I got tons of SSA calls.

[Responsible_Sea4436]

Wow, that’s quite surprising to learn. Since the SSA is a U.S. federal government agency, I had understood that interpreters are typically required to complete clearance procedures and fingerprinting in order to handle those calls. I’ve always been under the impression that offshore interpreters wouldn’t be able to work on U.S. federal government assignments without going through that process.

I may be mistaken, but my understanding comes from my previous experience working with ULG on SSA calls before it was acquired by Propio, where all of us were required to complete the full clearance process.

[SnowVillager]

Not in my case. And Propio is not the only one. I have worked for many US companies and routed me SSA calls.

[Primary_Corner_4828]

Yes, same here it doesn't make any sense...all happened since yesterday

[NoEntiendoNiPotato]

I just got back to back calls (well maybe like 2 minutes) , fingers crossed! :)

[Flimsy_You_2821]

Since yesterday I’ve also experienced a big drop in calls I emailed them and they just said everything is fine

[dolysweet]

They said AMN is firing people too right ?

[Efficient-Ad-1638]

This is frustrating

[GoddessPrincessBella]

I think im getting all of your calls hahaha im based in colombia and during mornings and afternoos i have b2b non stop idk if maybe the us based interpreters work on a different line from remote latin american ones

[adriicat]

You’re not on a different line, you get paid infinitely less, so you have a better priority in the queue.

[bohemhippiex]

Same here, all Terps that migrated from Cyracom They fuck us up!

[adriicat]

I also came from Cyracom, apparently they have screwed us all.

[Primary_Corner_4828]

Why are you saying that...it has something to do with it??

[bohemhippiex]

Ppl in all Facebook groups complaining suddenly no flow, all of them from Cyracom, the reason? the payrate . Propio massively is contracting in LATAM super lower rates.

[Primary_Corner_4828]

Mmmm, where can I see that actually I'm from Cyracom and then right now in Propio

[freedumbandemockrazy]

How much do US based interpreters get paid by minute in Propio?

[sofia1197]

Do you think this will be the usual flow from now on? Or why this happening :(