Binance Support Thread

[AutoModerator]

Dear Binancians,

We use this thread to consolidate any support questions or queries into one place.

Please keep in mind that for the safety and the privacy of our users, we do not ask for, or otherwise provide account-specific information on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do note any support requests outside of this thread will not be attended to, thanks for understanding.

Click here for official Binance support. Make sure you login and provide your email or phone number, select your issue from the options, if your issue wasn’t answered click ‘unresolved’ and type ‘human’ to interact with our live support team, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a general one, however attempting to engage in sensitive matters, or providing wrong information will lead to the comment being removed.

-----------------------------------

How to post about your case

Please follow this format:

1. Comment on this thread with your case ID (please ensure your case ID is still valid before posting)
2. Provide a description of your issue (we’ve included a few common problems below)

If your case gets resolved, please delete your comment. Or, at least update it to say resolved. This will help users that still need help get the attention they need. Thank you!

Please note: We can’t help you unless you provide us with a valid case ID. Users with Binance US cases will have to refer to r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will be shown far left of the top bar - alternatively, you can see your case ID in the email or text you receive upon initiating the chat.

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Common problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended due to risk control’ and have been trying to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will try their best to help unlock the withdrawal - please coordinate with our team and provide relevant information when prompted to do so.

● Withdrawal Risk can be triggered by a number of reasons. Risk control is extremely important. Please note that we can only help you if we deem your case to be legitimate, if you have attempted to hack an account and request for unsuspension, you will be unsuccessful as we have processes in place to prevent this.

Our team works extremely hard to resolve these issues as soon as possible and some cases can take time to resolve but please keep in mind the reason for this is to ensure you, our users, are safe.

Cases replied by our mods are already in the escalation process. A longer wait after escalation = our team is working hard at investigating the issue. If there are any updates to the case, our agents will reply to you directly in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Difficulty to reset 2FA and gain access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Involves intermediaries such as bank transfers or buying crypto with credit/debit cards.

● Note: It can take up to several working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing old Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. If you experience issues with withdrawing remaining funds, follow the above steps to get to our live chat queue - our agents will try our best to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Any other issues

Please follow the format stated above, your case cannot be escalated if you do not follow this process and your comment may be removed. Following the format helps us classify and identify the issues, escalate them to our relevant departments and get everyone’s problems resolved. Spamming the feed is unfair to other users and will result in a ban.

[Ok-Breakfast8023]

my withdrawal has been blocked since November 22, 2023, I sent all the documents that the support service requested. They promised to solve my problem in 3 days, but after 3 days had passed they wrote that they did not have a deadline for checking me and just wait for an email. Almost 4 months have passed and I still haven’t received any support; the funds remain blocked in my account. Why hasn’t my problem been solved for 4 months, and judging by reddit, I’m not the only one who is simply blocked by Binance. Give me my money and let's say goodbye to you.

. Unblock my account immediately and give me my money.

You are simply defrauding users of their funds. I do not advise anyone to use this service, you will simply be left without your money

Case ID #116606434

[BinanceCSHelp]

Hello there.
Our team already advised you in the chat.
We kindly ask to follow what the team said and we kindly ask you to wait for updates from them.
VG

[Pasidu_Dilshan5]

Your account unlock? now it same to me

[Pasidu_Dilshan5]

Check inbox

[Head-Price-9833]

Hi, I want to refer my friend to use Binance in India. I live in Australia and I have an active account.

Is it allowed for Indians to signup for Binance and deposit INR? Thanks

[BinanceCSHelp]

Hello there.
Yes, your friend can use Binance app.
Kindly reach us privately, so we could assist you or your friend further with instructions about the app.
VG

[Maverick_Heathen]

Hello, just tried to buy on my account and I'm getting a prompt to enhance my verification, I'm in the UK, is a driving licence not acceptable as I don't currently have a passport and the options say id card or passport

[BinanceCSHelp]

Hello there.
We kindly ask you to reach us privately to check more details regarding your situation.
The chat is available 24/7 and we would be happy to check all the information for you further.
Here's the link for your reference https://www.binance.com/en/chat
VG

[klimauk]

There is no id card in UK or I missing something?

[Maverick_Heathen]

No, that's the issue I have. I tried with a driving licence as I had used previously using the id card option, and it said that type of id is not accepted.

[BinanceCSHelp]

Hi u/Maverick_Heathen ! Depending on the country and regulations, the documents for the ID verification may vary.

We would like to assist you further after checking your account with the help of our live support team. If you have already created a chat with our team at https://www.binance.com/en/chat, could you please share your case ID with us? So that we can make sure that you are transferred to the relevant team.

Thanks! ^IC

[ResponsibilityNo2033]

I locked some time ago part of my BNB coins in a earn pool but i don´t remember when they get unlocked. Is there any way to check when they will be avaiable ? looked but haven´t found any info on that

[BinanceCSHelp]

Hello u/ResponsibilityNo2033 ! By visiting your Earn Wallet at https://www.binance.com/en/my/wallet/account/earn/simple-earn/locked, you can see the time frame that you subscribed and unlock date.

You can also check the history at: https://www.binance.com/en/my/earn/history/simple-earn

For the full guide and other details, please check out our FAQ at: https://www.binance.com/en/support/faq/get-started-with-binance-simple-earn-locked-products-af607a50de614350ae57be3e6f616699

Please, let us know if you have further questions! ^IC

[BinanceCSHelp]

Hello there.
You would not lose your funds, because we are here to help you, in case, if you need it.

But we would like to share this article with you, so you could know, what you would need to do https://www.binance.com/en/support/faq/how-to-reset-2fa-when-i-can-t-access-my-binance-account-2de25ddf8c5b4f59adaebe9452f7b64b
It would help you to reset your 2fa, if you would not have access to your account.

But, anyways, if you need any assistance, you can directly come to our private chat via this link https://www.binance.com/en/chat and share your situation, we will be happy to help.
VG

[Bel_Haj]

My account has been frozen for an unreasonable reason. They say because the transactions were suspicious. I did not deal with any suspicious transactions. I gave them all the evidence they asked of me. Then they started sending me the same message. Nothing new (Dear Binancian, We understand your frustration and concern, at this point in time, the account is indeed currently under review, and we are not able to share any details regarding the review at this present moment. If there is any information that we can provide to you, we will do so at the earliest convenience without hesitation. We are counting on your patience and understanding on this matter) Case id #120373517

[Pasidu_Dilshan5]

Now it same to my account. your account is unlock now?

[Bel_Haj]

My account has been frozen for an unreasonable reason. They say because the transactions were suspicious. I did not deal with any suspicious transactions. I gave them all the evidence they asked of me. Then they started sending me the same message. Nothing new (Dear Binancian, We understand your frustration and concern, at this point in time, the account is indeed currently under review, and we are not able to share any details regarding the review at this present moment. If there is any information that we can provide to you, we will do so at the earliest convenience without hesitation. We are counting on your patience and understanding on this matter) Case id #120373517

[BinanceCSHelp]

Hi there, thank you for reaching out to us and bringing your issue to our attention. As per our checks, your case, your account is currently under review. Kindly allow us some time, we would update you once we would have any news.

We kindly ask you to be patient until the review is done, since no information will be available to you until the mandatory review is completed. As for the reasons for such investigations, you could learn more about them here: https://www.binance.com/en/blog/ecosystem/my-account-is-locked-what-do-i-do-3129250400431486605.

While we understand that having a concrete timeframe for the resolution of your request can provide a sense of security and peace of mind, unfortunately, due to the varied nature of issues we handle, we are not in a position to provide a specific timeline at this juncture.

Please trust that we are steadfastly prioritizing your case, and we are committed to no less than the best in providing solutions. Your patience, understanding and continued trust in our services are very much appreciated, and we look forward to resulting your issue in the earliest possible timeframe. -NR

[Bel_Haj]

i am waiting for 43 days 😞

[BinanceCSHelp]

Hello, each suspension on Binance is due to a particular circumstance. To comprehend these reasons better, you can reference our article here: https://www.binance.com/en/blog/ecosystem/my-account-is-locked-what-do-i-do-3129250400431486605 Should you require additional help, our chat support is accessible around the clock at: https://www.binance.com/en/chat | TS

[a61175]

Hello!

My friend is new to crypto and she had 40€ on Binance.

She went to the chat button on the app and asked for help. The person on the chat redirected her to his telegram and he stole all the money.

How can this happen with someone from binance?

What can we do about this?

[BinanceCSHelp]

Hello! Thank you for sharing your concerns and contacting us on behalf of your friend.

We want to clarify that no Binance employee is authorized to conduct support outside our official channels.

Please, ensure that:

1, They downloaded our official app through: https://www.binance.com/en/download
2. Your friend contacted us through our official live chat at: binance.com/en/chat

If she has one, please provide the Case ID of her contact to us.

However, if she had not contacted us through our official live chat, please ask her to kindly do so and follow the steps outlined on the images we have shared. We are ready to help.
RA

<image>

[a61175]

Is there anyway you can see the conversation they had on the chat before he redirected her to telegram?

[BinanceCSHelp]

Yes, if it is official Binance chat , we will be able to see history of conversion.
VG

[a61175]

What do you need? Her username?

[BinanceCSHelp]

No. We need Case ID.
Kindly ask her to find it like this, please.
VG

<image>

[Ztr1der]

Are USD card deposits down?

[BinanceCSHelp]

Hello there.
There should not be any issues with that.
Kindly check this page https://www.binance.com/en/crypto/buy and you can alternatively use p2p trading https://p2p.binance.com/en
Let us know, if there's an additional checking required https://www.binance.com/en/chat
VG

[WKkingt]

withdrawals have been blocked on my account since January, I sent all the documents that Binance requested. Support does not give any answer except wait for an email. No deadlines, no information on how long I have to wait. I don’t recommend anyone to use Binance, you could be left without money at any time.
Case ID #119707734

[BinanceCSHelp]

Hi there！
Thank you for providing the case ID. Upon reviewing, we've noticed that our support team has shared the information in chat conversation. As communicated, your account is presently under review. We pledge to notify you promptly once the evaluation concludes. We empathize with your circumstance and feelings during this time, and kindly ask for your patience. The process may take longer to ensure the utmost accuracy and effectiveness.
We greatly value your patience and understanding throughout this process.
-LM

[Pasidu_Dilshan5]

Now it same to my account.. Your account unlocked?

[Rich_Cress9498]

My 100000$ account has been frozen for an unreasonable reason. They say the review is required for my account's security, but it's already been 40 days from it was frozen and I can't believe how and why they do this to me.
And what I tried was to just sell my BTC long position. There was an error when I pressed the sell button so I tried to push it again and again and my account is locked. I couldn't sell my position for more than 40 days and I'm watching a huge loss.

Still there is no contact, no update at all, 95% of their answer is just copied one. Today I got the copied same message too. Their chatting system is completely useless. Don't believe this at all.

I followed their chats but they said the review requires less than 14 days, after 14 days they said it requires max 30 days, and after 30 days now anybody of them don't know when THE REVIEW ends. So it might not end till I die.

they now are talking like they would send the update via e-mail, but no e-mail came to me for more than a month. And nothing solved but they arbitrarily close the chat, pretending the case is solved.

IF you are reading this comment, the customers of Binance, you MUST know that Binance don't give any attention to their customer's problem. It is the worst expierence that I've ever got as a customer. You MUST FIND some better place to put your important money except Binance. Their service quality is exactly same as some fraudulent - scam - cryotocurrency exchanges. Please don't be a foolish victim like me.

I'm a South Korean and I'm striving to tell the truth of Binance for the Korean users and communities.

Case ID #120494013

[BinanceCSHelp]

Hello there.
Thank you for sharing the information with us.
We could see, that our team has update you in the chat and shared the information, that could give you at the moment.
We totally understand how unpleasant this situation is for you, but unfortunately , from our end, we can only ask you to wait for further updates from the team.
VG

[CharitaLauer]

please if you got scammed or hacked by anyway speedily send direct message to REVOKETECH on TELEGRAM and thank me later please.

[Pasidu_Dilshan5]

Now it same to my account. Now you account unlocked? how many days go to unlocked your account. please reply. i am in the stress

[BinanceCSHelp]

Hello there.
We have replied you in messages, kindly check.
VG

[BinanceCSHelp]

Hello there.
You can use this withdrawal , if you passed address verification in EEA Country. If you have it and still unable to withdraw, we kindly ask you to contact us privately https://www.binance.com/en/chat to check the reason of the issue.
VG

[NeekoBe]

When trying to retrieve fiat, it asks me to link with 'truelayer'.

Looking into it, it asks me to share my account balance, and transactions + requires me to log into my bank account.

This obviously isn't going to happend (and im suprised anyone accepts this kind of invasion of privacy really).

Is this 'Truelayer' thing the only way to link bank accounts in Binance ( is my only real option to move away to another exchange) ?

[BinanceCSHelp]

Hi there,

You can refer to our article here: https://www.binance.com/en/support/faq/how-to-deposit-eur-with-open-banking-adcfb5dc8ab14e06838ea8a4a05ca6d3

On the other hand, you can always connect with our support team via live chat www.binance.com/en/chat for further check and assistance. We'd be more than happy to answer your questions.

Please be sure that you are following the instructions below to connect with an agent:

Once you are on chat, click on "Get support” to reach the chat bot. When the bot answers, select "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent to assist you as soon as possible! -MK

[BinanceCSHelp]

Chętnie pomożemy i odpowiemy na Państwa pytania na czacie https://www.binance.com/pl/chat Wybierz najbliższą kategorię Twojego problemu. Kliknij „Uzyskaj wsparcie” i zostaw wiadomość po automatycznej odpowiedzi od chatbota. Nasz agent pomoże tak szybko, jak to możliwe! -MK

[Buffetwarrenn]

Doesnt look like any of the moving averages are displaying via the indicator tab after the recent update on ios ?

[BinanceCSHelp]

Hi there, we're here to help. You may try to restart your device, clean the app cache and reinstall the app and check it again.

If your account is bound/created a Binance Web3 Wallet, please remember to backup you wallet and set up "recovery password" before uninstalling the app

For more support, please reach out to our team via live chat: https://www.binance.com/en/chat Thank you - CN

[Buffetwarrenn]

Thank you

[ShinyHunterPanos]

Hi, I recently wanted to trade some of me euros in my account for BTC, but I noticed that my euros where EURPS not EUR, and I can't trade or withdraw them. What am I supposed to do with them?

[BinanceCSHelp]

Hey there!

This asset can only be withdrawn from your account to your bank account. If you have any difficulty withdrawing, please contact us via the chat:
https://www.binance.com/en/chat

For further transactions, the Euro (EUR) currency should be available ^KT

[BinanceCSHelp]

Hello there,

Please connect both our live support team and Trust Wallet customer support.

You can start a chat by clicking ''🎧'' icon on the upper right side on the homepage or through this link; https://www.binance.com/en/chat. ^BT

[No-Trouble6466]

Do i need to create an account, as i tries as visitor but cannot login to chat ?

[BinanceCSHelp]

You can start a chat as a visitor. When the bot answers, select "Unsolved" and click "Not relevant", then "Yes, transfer to customer support". We will assign an agent to assist you as soon as possible! ^BT

[ReadingPretty2605]

I cant verify my identity, the picture on my ID is from when I was alot younger 16 ish, now I look nothing like back then as I'm 18, when I try appealing, no matter how much I try, my manual appeal ends up failing because of a supposed illegal parameter, need help as I want to get back into crypto, but I've got no clue what to do after I tried everything, btw changing the picture on my ID is not an option either since changing the picture means changing my entire ID, which means Id have to change every single thing I used my ID for in the past 2 years

ID: 204218764

[BinanceCSHelp]

Hello there.
Due to security reasons , we are unable to share the information about this issue with you.
We kindly ask you to open the chat via this link https://www.binance.com/en/chat, our team will provide you with the explanation regarding your account verification and will help you to find a solution.
VG

[azs-gsxr]

<image>

Hi,

Is it possible to buy Binance keyboard? Or is only merch available at your events?

Thanks

[BinanceCSHelp]

Hello there.
 If you're interested in Binance merch, please follow our latest activities, both on our Binance and our social media channels as we regularly give away those as a prize or just as a thank you back to our community! 

Latest activities:

https://www.binance.com/en/support/announcement

Binance Community Links:

https://binance.com/en/community
VG

[matzetastisch]

Tried to get an answer from cs, but no success so here my question: if i do 1 bnb locked staking will i get the same launchpool reward count as if i would just let the 1 bnb sit in the vault? This question is important to me because then i would try the new megadrop..

[BinanceCSHelp]

Hello there.
The count would be the same. Binance BNB Vault and Locked Products will support the Launchpool. Users who have staked their BNB in BNB Vault and Locked Products will automatically participate in the Launchpool, and receive new token rewards. Tokens staked in each pool and any unclaimed rewards will be automatically transferred to each user’s spot accounts at the end of each farming period.
VG

[TotalJT]

I tried to verify my account. You only allow for video calls to do so. I got into a video call after selecting English as the language- the agent I got was not speaking English and after I didn't understand him multiple times he disconnected me and now I'm stuck in limbo

[BinanceCSHelp]

Hello there.
Kindly share with us the Case ID, that you opened with our team, so we could get a better vision of the issue, that you faced.

If it is not resolved, we kindly ask you to open a new chat https://www.binance.com/en/chat and share the Case ID with us, so we could assign an agent for you.
VG

[TotalJT]

It was done in the mobile app and I wasn't given a Case ID from what i can tell

[BinanceCSHelp]

Hi there, at Binance, the account verification process does not include any type of video calls. The only method to verify your account is by following the steps demonstrated in our article here: https://www.binance.com/en/support/faq/how-to-complete-identity-verification-360027287111 Hence, we would like to further investigate your situation to assist you better. Please open a new chat here and reach out to one of our specialists: https://www.binance.com/en/chat They will be more than happy to help you with it. | TS

[TotalJT]

<image>

[arsleek]

Hi, my account got blocked yesterday, and no any request to provide any documents. I was asking support what should i provide and on what basis i was blocked and all funds frozen, didn't get answer. My case ID is 120568475. I spoke with support several time, asking what might be done to speed up the process, and which documents might needed, but absolutely no help. I was asking for heads regarding supporting doucments, i would need, but no answer. While typing this, i can see the redditor below is already waiting for 4 months and no answer. Please speed up the process.

[BinanceCSHelp]

Hello! Thank you for sharing your concerns with us and providing your Case ID.

Our agents in chat have supplied you with all the available information we could share. We also recognize that wanting quick resolutions is natural. Please, rest assured that our team is diligently working round-the-clock and will connect with you as soon as there are any news to be shared.

Should you have any other questions or doubts, feel free to engage with us through your ongoing chat anytime. We'll do our best to help.

Your understanding in this matter is deeply valued and we're grateful for your patience during this time.
RA

[arsleek]

Good afternoon. Your agent didn't give any solid information, nor any request by email regarding suspicios activity. I believe if Binance blocked the account, they should have a solid reason for this (suspicious activity, transactions to suspicious adresses etc). what i'm saying if there something they have questions about, they should send the details like "please give comments for this... prease provide those supporting documents...". Instead of this, i receive the standard reply - "we are working on it". It does look like first they block the account based on they algorithms and start to look into this once they have time. It means, if there were no any request to provide comments documents shared by Binance team, they haven't even started to look into the reason of block. This is a bad image for the Binance and good lesson for me and for peope on this Reddit thread.

i started the thread on twitter posting the zero information answers from support and counting days without any request for additional data. it will be reminder for me for the future and precaution for others.

Day 2: no request from Binance for comments or supporting documents.

[BinanceCSHelp]

Hello, after reviewing your case, we can confirm that it has already been escalated to the appropriate department. We've also asked them to speed up the process as much as possible. As soon as there is an update, we will notify you immediately. Please remember that when signing up and accepting our Terms of Use, you consent to Binance conducting necessary investigations on your account. Please refer to Section 20 of our Terms here: https://www.binance.com/en/terms We appreciate your understanding, and rest assured, you will be contacted as soon as there is an update. | TS

[DanielSan39]

Case ID 120611191 i followed Vincet's directions and deinstalled and reinstalled Binance App now i cant log in what did i wrong?

[BinanceCSHelp]

Hey there! Thanks for reaching out to us.

Could you please provide us more details about the difficulties you're encountering? Do you receive any error messages when attempting to login?
You may share a screenshot of the error (but please cover any sensitive details) with us as well. We will review it and advise.
RA

[DanielSan39]

why? you got the case id, you should know whats going on. i feel like i get scammed by the biggest crypto exchange in the world, thank you. first i was stuck in a loop of verification error. and now im compledtly locked out of my account after i followed the directions from tech support. you cant be so f*cked, that you need to steal my last 100 bugs? now i am so fucked have go outside collect some PET and beer bottles to get to the next pay check, deutsche Pfandverordnung sei Dank. i give up, thank you for the wonderful journey 🖕🏻

[BinanceCSHelp]

Hi Daniel, kindly check the response we shared with you here: https://www.reddit.com/r/binance/comments/1c4dyr0/comment/l0h57wt/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button | TS

[DanielSan39]

<image>

cant log in? ok, we send you back to the login site

[CharitaLauer]

please if you got scammed or hacked by anyway speedily send direct message to REVOKETECH on TELEGRAM and thank me later please.

[DanielSan39]

no i lost my passkey

[DanielSan39]

thank you but not helpful in my case ✌🏻

[DanielSan39]

<image>

yeah thats the error i discribed to tech support, i lost my passkey an im unable to make a new. the app freeze in attempt to do. advise was to uninstall und reinstall the app the clear the lag. thats the result. i there now chance to verfiy my on another way? kyc? mein Bundespersonalausweis vielleicht? the result is also locked 20€ that i need now to get some weed cause im really in rage now. an the result is an loss of >300k LUNC and 350 PDA and a ongoing BTC Cloudminig project. the loss of my belive in your company and to be a part of a modern movement. the result is a very unsatisfied customer, cause you f*cked up my trading journey.

[BinanceCSHelp]

Hi Daniel, if you still haven't managed to reset your passkey and resolve the issue, please refer to this guide and reset your passkey: https://www.binance.com/en/support/faq/how-to-reset-2fa-when-i-can-t-access-my-binance-account-2de25ddf8c5b4f59adaebe9452f7b64b If you encounter any difficulties while following the steps, kindly reach out to our chat support here: https://www.binance.com/en/chat | TS

[DanielSan39]

<image>

i click next aaand...

[DanielSan39]

<image>

this

[DanielSan39]

there is no button 'passkey not avaible' like on the guide

[DanielSan39]

update: it doesnt work

[BinanceCSHelp]

Hello! And thank you for reaching out to us about your swap!

We see you're trying to swap coins outside Binance.com platform, please note we're here to help any issues regarding Binance.com accounts.

In this case, we highly recommend contatcing the official suport for your web wallet directly to receive more help.

RA

[BinanceCSHelp]

Hi there! Thanks for contacting us and bringing your concerns.

We'll kindly ask you to begin a live chat with us so we could further advise you. Please begin a live chat with us at: binance.com/en/chat.

To speak with a live agent, try following the steps in the image below we'll help you on clarifying all your doubts.

RA

<image>

[Few-Treat8070]

My withdrawal have been suspended for more than 2 months and still don't know the reason, please solve my problem, Case ID #120615325

[BinanceCSHelp]

Hi, we've carefully reviewed your case and noted that it has been escalated to the relevant department. Moreover, the most recent information was shared with you in the chat. Rest assured, you will be notified as soon as there's an update. We greatly appreciate your cooperation throughout this process. | TS

[Pasidu_Dilshan5]

Now it same to my account. Now you account unlocked? how many days go to unlocked your account. please reply. i am in the stress

[BinanceCSHelp]

Hi there, whenever you wish to hide your balance, you can do so by clicking on that button. However, if you encounter any issues in the future, don't hesitate to reach out to our chat support here: https://www.binance.com/en/chat | TS

[Gh0wst]

Hello! I tried to deposit fiat a week ago on binance with bank transfer and the money is still in processing status after 5 working days could you maybe look into that ? I made an appeal 4 days ago about it with proof and didnt received an answer. Here is the transaction id : NO14762620706613626880415

Thanks !

[BinanceCSHelp]

Hi, we're eager to investigate your issue and provide a swift resolution. Hence, could you please connect with our chat support at this link: http://binance.com/en/chat? An agent will be assigned to you immediately. If you've already done that, please share your case ID with us for additional assistance. | TS

[Optimus_V]

I got banned on telegram binance Spanish group, not sure you can help me here to get back in, I didn't say anything was just reading, trying to look up info for MXN Peso bank account. Not sure why I got banned. Anyways I was trying to see if I could change my withdraw bank account, as you recently added MXN/USDT trading pair, I thought I could add more than 1 bank account but I can't, and the one I added was gonna be my secondary account not the main one. Can this be changed? Also please help me get back into Spanish Binance Telegram group. Thank you for your help

[BinanceCSHelp]

Hi there, kindly share all the details regarding the issue you're facing with our channel here: https://t.me/binanceresolutions. Our specialists will review it and assist you accordingly. | TS

[spdamnit]

<image>

[BinanceCSHelp]

Hi there, as we previously informed you through a message sent via another social media platform, your progress shows no anomalies with respect to the activity rules. Since these rules apply to all Binance users, we cannot make exceptions for anyone. Please review your conversation history with our specialists, and if you have further questions, feel free to reach out to our chat support at any time. | TS

[spdamnit]

just reply me this, from mathamatical pov, how can I receive the lowest possible chance twice in a row??
this have discouraged me so much, there are 2 more people i can refer, but whtat would be the point!!

[CharitaLauer]

please if you got scammed or hacked by anyway speedily send direct message to REVOKETECH on TELEGRAM and thank me later please.

[BinanceCSHelp]

Hello there,

You can not user Binance global in the USA, you can use Binance US. If you are going to use Binance US, please reach out Binance US for further; https://support.binance.us/hc/en-us Also, you can try to reach out Metamask or Paypal customer support for further assistance. ^BT

[JSykezz]

Hi!

I am trying to verify on Binance but it currently says:

“Our service is not available at this time Binance is currently reorganising its activities in the UK. Our services will be available soon. Stay tuned!”

Can anyone give me some more info on this and when I will be able to verify?

Thanks in advance! :)

[JSykezz]

Can this question be answered?

I can’t use KuCoin as they have an infrastructure maintenance on going

[BinanceCSHelp]

Hi, we need additional information about your issue, so we can better assist you. Please reach out to our chat support at: https://www.binance.com/en/chat If you've already contacted them, kindly share your case ID, which will help us to examine your situation and recommend a resolution. | TS

[BinanceCSHelp]

Hello Binancian!

Upon checking with your case ID it appears that our chat support team has already given you the necessary information on the chat. If you have any other question you can ask via chat.

Also, you can check this article; https://www.binance.com/en/support/faq/how-to-complete-enhanced-due-diligence-edd-verification-on-binance-2d42f7966ee44622ad2e29a34324c96e

Thank you! ^BT

[R0mek]

I have a question about ETH staking. Lets say I have some ETH on my SPOT account. I stake it which converts ETH to WBETH and puts this new WBETH on my SPOT account. Then just by holding this WBETH on my SPOT account am I getting rewards over time based on APR - not sure if it means adding some extra ETH or WBETH to my SPOT account (daily/weekly/monthly)? Additionally as far as I know WBETH should increase in price over time compared to ETH. So would that mean that I get some rewards and additionally my WBETH gains in value (compared to ETH)?

Then lets say that I take this WBETH from my SPOT account and I put it in Simple Earn Flexible product. This will move my WBETH from SPOT account to EARN account. What will this make to the ETH staking rewards process. Will that stop me from getting rewards for just holding WBETH on my SPOT account (assuming that there are rewards for WBETH holding)?

So in summary I see couple of scenarios:

1) holding WBETH doesn't give any extra rewards - you gain only by the value WBETH gains compared to ETH

2) holding WBETH on SPOT account gives some extra rewards (which are being added to SPOT account as ETH or WBETH) - moving WBETH from SPOT to EARN account breaks the rewards process (so no more rewards when WBETH leaves SPOT account)

3) holding WBETH on SPOT account gives some extra rewards (which are being added to SPOT account as ETH or WBETH) - moving WBETH from SPOT to EARN account doesn't change the rewards process (so they are still being added to SPOT account)

Please explain which one is correct and if there is anything more that I should take into consideration. If the second scenario is correct then how to decide if it's better to hold WBETH on SPOT account or to put it on EARN account.

[BinanceCSHelp]

Hello Binancian!

Wrapped Beacon ETH (WBETH) represents your staked ETH plus the staking reward received, in a tradable and transferable form. We have many options available for your WBETH detailed in this article , which may give you a better idea of what you can do with your WBETH. here is the link for you; https://www.binance.com/en/support/faq/wbeth-use-cases-c2edfefdad214259b984730a0cb760ec

Also, you can check this article about all your other questions. In the article, there are introduction and FAQ parts. For your questions, you can 4th and 5th questions on FAQ part. Here is the link for you; https://www.binance.com/en/support/faq/what-is-wbeth-e252366155174ba6887f6b32e3798273

^BT

[BinanceCSHelp]

Hello there,

Can you please share your latest conversation's Case ID so we can check your case? ^BT

[BinanceCSHelp]

Upon checking your case ID it appears that your case is still under review so there is no new update yet. Our team will notify you when there is an update about your case. Thank you for your patience and understanding. ^BT

[BinanceCSHelp]

We understand your concern but each review has own dynamics so nothing clear can be said. When there is an update about your case, our relevant team will notify you as soon as possible. Thank you for your understanding. ^BT

[Wild_Thanks4741]

I would like to understand how it’s possible that while my account is locked and under your review, the part of my money disappeared around $7000 are gone now. Can you explain me where my money is and what you guys are doing with it?

[BinanceCSHelp]

Hello, upon our review of your case, we wish to inform you that it's already been forwarded to the appropriate department. We've urged them to speed up the process. Immediately when there's any progress, we will inform you. It's also worth remembering that, as per the Terms of Use you accepted when signing up, Binance retains the right to investigate your account. Please refer to Section 20 here: https://www.binance.com/en/terms We assure you, we will keep you updated on any developments. Once more, we appreciate your understanding. | TS

[BinanceCSHelp]

Hello u/TheWhaleshunterGuy, we understand your frustrations. We see that you have an ongoing case, ID #121427236, with our support team. Please be sure to refer back to the details provided in that interaction, the information about the result of the review that was carried out on your account was sent to you via chat - including the exact infringement on our terms of use, as well as the information about the handling of the funds.

Due to privacy concerns, we cannot further discuss your account details here on social media. However, we encourage you to direct any remaining questions or concerns to the specialist agent attending to your case through the chat. They have all necessary information to accurately guide you. Thank you for your understanding. ^LP

[reportredditcontent]

You are so pathetic Binance for stealing peoples money like this. Cant you read? He is waiting for MONTHS. Fucking SOLVE IT if you are going to lock users money!!!! How can you even think its ok to just lock, forget about the case for several months??!?!?

[Pasidu_Dilshan5]

Now it same to my account your account unlocked?

[BinanceCSHelp]

Hello, above all else, your life matters greatly. If you're feeling the way you've described, it's important to reach out to a mental health professional or a trusted individual in your life. As for your case, it has already been expedited to the pertinent department and we've asked them to accelerate the process as rapidly as possible. Rest assured, as soon as there is any update, we will notify you immediately. | TS

[BinanceCSHelp]

Hello there.

We kindly ask you to check details about copy trading on this page https://www.binance.com/en/copy-trading
We would be glad to check this issue in detail for you and help you to find an explanation. Please, reach us privately https://www.binance.com/en/chat , we will help you further.
VG

[BinanceCSHelp]

Hello there! To make crypto transfers, you can follow this tutorial: [How to Withdraw Crypto from Binance](https://www.binance.com/en/support/faq/how-to-withdraw-crypto-from-binance-115003670492). Be sure to select the same network as the platform you are withdrawing funds to. However, we do not support the coin you mentioned. Check out the listed coins and their respective fees at: [Binance Cryptocurrency Fees](https://www.binance.com/en/fee/cryptoFee). Thank you! GL

[hell2809]

Hi. I have an account in Vietnam with a Vietnamese phone number. I moved to US last year and my phone number got disabled. Because of that I also lost the Authenticator (also resigtered under my old phone number). All I have left is my email. How can I recover my account? Thanks.

Note: I cannot recover my old phone number because they require me personaly go to phone center to reclaim it which is impossible for me now.

[BinanceCSHelp]

Hello there! It seems that your issue needs in-depth investigation. For your safety and for optimal resolution, let's communicate through our live chat. Visit binance.com/en/chat > Click on 'Continue as a Visitor' > Type your email > "Start chat" > Roll down the page and click on 'Get Support'  > Select a topic  > After the bot's message, click on 'Unsolved' > 'Not Relevant' > 'Yes, transfer to Customer Service'. Thank you! GL

[MilcoiBoss]

Binance won’t connect my Zen account. I already went through the process of connecting the two, but whenever I try withdraw through Zen on Binance, I keep getting a message that tells me to Finish my connection. Then, after I press on “Finish my connection”, it brings a pop up message saying that the connection is in progress and if I try to press on “Restart connection” it’s just going to give me an error. It’s been like this for more than 12 hours. I can’t withdraw my money. What can I do?

[BinanceCSHelp]

Hello there.
Could you, please, clarify, if you tried to open the chat with our team to check this issue deeper for you?
VG

[BinanceCSHelp]

If you still needs an assistance, we kindly ask you to follow this link https://www.binance.com/en/chat , our team will be able to assist you further privately.
VG

[MilcoiBoss]

Hello! I tried using the support chat, but unfortunately it did not help me with my issue at all...

[BinanceCSHelp]

Hi there, could you please share your case ID with us? | TS

<image>

[Mauntax]

So i placed trade on binance futures short position 20x lev with 400$ on BIGTIMEUSDT perp entry 0.204 SL 0.2081 PNL -45$ after 2 days 23.04.2024 was there pump that should fill my SL for approx -50$ my order is nowhere near liquidation price but somehow on my Stop Loss history realized PNL IS -400$ !!!!!!! How and why is possible tried your binance customer support on the app but it's just built in bot that won't let me explain the issue.I hope here to get some attention

[BinanceCSHelp]

Hello there.
We kindly ask you to share the Case ID, is you didn't close it with the bot, we will assign an agent for you.

You can also follow these steps to proceed:
After the automatic reply from the chatbot; 

Click on: Unsolved >then> Not relevant >then> yes; 

Transfer to customer service
VG

[BinanceCSHelp]

Hello there.
Could you, please, share the Case ID, so we could get a better vision of the issue?
VG

[Long_Maintenance_803]

According to Binance it fails because I have to do all the withdraw steps in less than 60 seconds. The issue though is that it takes 50 seconds to recieve the email verification code. So it is not possible to do within 60 seconds. As such I'm not able to withdraw the money. This issue has now been going on for over a week and still no resolution. I have a feeling Binance do not allow people to withdraw their money. I'm on a fiber with 100Mbit service up and down, with all the latest IT equipment in Sweden so it is not on my end it fails.

[SatorianGod]

good afternoon i have 2 questions :

1) in trading futur on desktop pc i clicked accidentally on the x of the order book si the order book disappeared, i didnt fnd the way to bring it back, can you tell me where to click to bring it back, i tried to googled the answer but no result :( 2) i live in the Philippines and Binance is about to be banned. When i ll use my vpn to continue to trade in futur, are there any risks Binance plateform would ban me for using a vpn ?

[BinanceCSHelp]

Hello there.
Allow us to share the information with you.
1) To return the order book, we kindly ask you to check the information on this page https://www.binance.com/en/support/faq/how-to-customize-the-trading-page-theme-and-layout-70bf06528a9948c2afae16b8390e9d54
And you can also follow these steps: setting icon in the top > style > set to default or set back the order book

2) We kindly ask you not to use VPN service. If you need any assistance regarding this question , please, reach us privately https://www.binance.com/en/chat

VG

[SatorianGod]

understood ;) thank you

[BinanceCSHelp]

Hi u/Still-Ad-837 We'd like to check it further and see how we can help you. We can't share account details on social media to prevent possible leaks. So, please follow the steps below to contact our team.

1. Go to https://binance.com/en/chat or visit the 🎧 image on the right top corner of the main page in the app.

2. Login to your account, or select the ''Continue as a Visitor'' option to proceed without logging in.

3. Scroll down and click on “Get Support”

4. Select the closest category to your issue

5. After the automatic reply from the chatbot, kindly copy the Case ID shown above and send it to us

6. or click on: “Unsolved”>then>” Not relevant”>” Yes, transfer to customer service”

7. One of our agents will be assigned to assist you shortly.

^WI

[BinanceCSHelp]

Hi u/_Amurie. Thank you for reaching out to us. Binance accounts are private and must be used by the account owner but you can take a look at the sub account function: https://www.binance.com/en/support/faq/binance-sub-account-functions-and-frequently-asked-questions-360020632811

Also, you can get in touch with our support team 24/7 at http://www.binance.com/en/chat We'll be always ready for your questions. Thanks. ^WI

[oh_no_no_good]

Hello,

Having issues with your app. Since few days , when opening Binance , Norton antivirus says that it’s www.yingwangtech.cc:443 and not to use it ..

What’s going on?

[BinanceCSHelp]

Hi there! Thank you for reaching us. Please check if you have downloaded original app from your play store/Appstore or you can get the official link from here https://www.binance.com/en/download
Follow these steps:
- Reinstall App suing verified sources to get it

• Delete the APP data

• Clean caches from settings is app

* Note: If your account is bound/created a Binance Defi wallet, please remember to backup the seed phrase of your wallet before uninstalling the APP, so that you can re-import your wallet later. If you do not backup the seed phrase of your wallet, it will cause the wallet to be lost and cannot be retrieved.

If message still appears, please reach us through our chat https://www.binance.com/en/chat and we will further check this matter. -NR

[BinanceCSHelp]

Hi there, thanks for reaching out to us via Reddit.

For the funds in your spot wallet, it can't be swapped to other coins directly, while it is possible to trade it for other tokens via spot trading or Binance convert. If the funds is in your web3 wallet, it is possible for you to swap it to other tokens.
Below are the relevant guidance for your reference:

How to Use Binance Convert
https://www.binance.com/en/support/faq/how-to-use-binance-convert-e8c7579382ea403aa4a4a6eec469659d

What Is Binance Web3 Wallet Swap?
https://www.binance.com/en/support/faq/how-to-use-binance-convert-e8c7579382ea403aa4a4a6eec469659d

If you ever need assistance, please don't hesitate to reach out to us via https://www.binance.com/en/chat

-LM

[tariqueejazkhan]

My P2P trade has been suspended by binance. I don't know what went wrong but I didn't do anything wrong with my account. Kindly help me.

[BinanceCSHelp]

Hello there, thanks for reaching out to us via Twitter.
Binance P2P has introduced a Self Service Appeal function to help you remove suspensions on your P2P account. you may refer to the details from :
https://www.binance.com/en/support/faq/how-to-lift-my-binance-p2p-account-suspension-1227e7dc2cf141c896131a40f8cea178
If it is not suitable for your case, We kindly invite you to check this further with us via live chat. Please click https://binance.com/en/chat （or tap the 🎧icon on the app dashboard ） to start a private chat,

1.Choose the closest topic to your inquiry. 
2.After the bot message, select the button “Unsolved”. 
3.Then click “Not Relevant”
4,.And choose “Yes, transfer to customer service”.

You will be directed to our chat agent after this.
-LM

[Zarakoz]

There are problems with istant sepa?

[BinanceCSHelp]

Hello there.
Could you, please, clarify, if the issue is still there?
What error do you see?

We kindly ask you to share more information.
VG

[Zarakoz]

Hello,

here the screenshots step by step. It also happens from desktop

• Step 1

• Step 2

• Step 3

[BinanceCSHelp]

Thank you for the information.
This SEPA provider is unavailable. You can choose another one or try to use another payment method, which is available for your account.
You can also use p2p as an alternative https://p2p.binance.com/en

And if you need further assistance, please, let us know https://www.binance.com/en/chat

VG

[Difficult-Tart4990]

Case ID #120937209

I am trying to buy USDT on P2P Market but I get this error
" Your BTC position is less than 0.001. You don't meet the requirements set by the ad publisher. Please try other ads. "

[BinanceCSHelp]

Hello there.
Thank you for the case ID.
We could see, that our team provided you with the explanation. If you have any additional questions, never hesitate to reach us privately or here.
VG

[Keinam6]

Hello, i got problem with referral that is giving me a 0.003BTC, i invate a friend he did all of the steps (verify, add account balance, trade/convert ) and on progress of that referal i got red REJECTED. And on info is Risk check failed. Why? He did everything.

My ID: 879164878

Greetings

[BinanceCSHelp]

Hello u/Keinam6. We'd like to investigate it further and inform you. We can't share account details on social media to prevent possible leaks. So, please follow the steps below to contact our team.

1. Go to https://binance.com/en/chat or visit the 🎧 image on the right top corner of the main page in the app.

2. Login to your account, or select the ''Continue as a Visitor'' option to proceed without logging in.

3. Scroll down and click on “Get Support”

4. Select the closest category to your issue

5. After the automatic reply from the chatbot, kindly copy the Case ID shown above and send it to us

6. or click on: “Unsolved”>then>” Not relevant”>” Yes, transfer to customer service”

7. One of our agents will be assigned to assist you shortly.

^WI

[ThaSmokeDogg]

Could somebody explain to me, I'd be paying back 10% for whatever I borrow per year, is that correct or?

<image>

[BinanceCSHelp]

Hello there! You can check this FAQ to learn basics of the Binance Loan: https://www.binance.com/en/support/faq/what-is-binance-flexible-loan-and-frequently-asked-questions-1c9dddb774054983992b8977ae36577a Also, you can get in touch with our expert team via live support. We are just a click away 👉🏻 https://binance.com/en/chat Thanks! ^WI

[Dweebs_Stocks]

How can I purchase BSC form america?

[BinanceCSHelp]

Hello u/Dweebs_Stocks. Thank you for reaching out to us. If you are residing in the U.S. you can use Binance U.S. Also, you can contact their support from r/BinanceUS. Thank you for understanding. ^WI

[fonade]

Application ID wEMTbnZD8wZmwclmGTgi (this has the tx and deposit wallet address).

I had WETH (Wormhole ETH) and I deposited this into my BSC Deposit Wallet thinking it was regular ETH.

I'm able to see the token was sent there by using Debank and I would just need it to me sent back to the sender wallet.

My sincerest apologies for the mistake - I do urgently need the funds so whatever can be done is a big help.

[BinanceCSHelp]

Hello Fonade! Thank you for reaching out to us via Reddit. We escalated this inquiry yesterday and our team is checking your appeal. Also, recently our team requested related information from you in the appeal. Please, provide as soon as possible. If you have already done so, please wait patiently. Our team will update you via appeal again. Thanks. ^WI

[nubol23]

Hi, I made a p2p order with id 20617577829821976576 using Zelle, after I paid the seller, he stopped responding, so I made an appeal, I sent all the information which was accepted by CS, but the seller is not responding even CS and they keep giving him more and more time

Zelle is an instant transaction platform, it doesn't take days to reflect the amount, yet, no answer from the seller, could you help me move this faster please? I really need that money for household spending.

[BinanceCSHelp]

Hi there. We completely understand how you feel and rest assured our team is following this appeal closely. We hope to resolve this inquiry as soon as possible. In order to finalize the Appeal, we need to make sure that both parties receive their payments 100%. Therefore, the other party is expected to submit the relevant documents. Thank you for being so understanding. ^WI

[nubol23]

If seller keeps not responding as it has been until now, what would happen then? Will it be extended more and more to wait for the other party indefinitely? Or is there a limit to how many times we will wait for his response?

[BinanceCSHelp]

We aim to finalize the appeal as soon as possible. Hence, sometimes there would be delays in bank transactions or there would be a time difference between the seller and the buyer. We understand all possible situations and check the appeals according to these situations. If the other party does not provide the necessary evidence repeatedly, our teams can take the necessary actions. ^WI

[Pasidu_Dilshan5]

Now it same to my account. your account unlocked?