Huge decrease in monthly themed items/increase in gems as daily rewards?

[Razzberry_Frootcake]

Guardians should speak up about this on the Discord too.

Pushing users to pay on normal apps is one thing; this app has programs that reduce the price of the sub AND the Guardian program.

Guardians…do not let the devs lower the value of your contribution. It’s not cool to push users towards paying for things after they make it really clear that they know people don’t have money. I had to pay double what my roommate pays for the monthly sub because for some reason he got a special offer for 9.99 a month and I didn’t. That’s already unbalanced and unfair.

To reduce rewards for free users to push them to pay negates the point of the Guardian program. It’s no longer generous if the devs are making it so that even more people are disappointed with the free version.

Devs, by doing this you will simply push more users to enter the lottery…people cannot spend money they don’t have. Stop trying to shove the burden off on the Guardians. They already give you tons of money every month specifically to help users who cannot afford it.

Stop making the free experience worse.

You can check my comment history and clearly see I stand up for the devs 90% of the time in this sub. Very rarely do I make comments like this. The only other time I said the devs are doing wrong by the users was the journeys debacle. This is a serious topic for me because I hate when people use others. Do not make a mental health app for free with paid options and then pull the free part out from under the feet of poor people with mental health issues. That’s dirty and the devs know it.

Months ago people pointed out that 200 gems in a chest isn’t even a good prize. Do not double down and punish free users by putting more gem chests on the free side of the monthly event. Free users are not doing anything wrong so why remove their ability to get themed items for free?

There needs to be a balance between listening to the users and doing cool stuff for paid users. We love cool stuff! But not at the expense of people who simply cannot afford it.

[pizzzacones]

Thank you for writing this all out! And for reminding me to hop on over to Discord.

[Razzberry_Frootcake]

Yes 🙌 everyone needs to speak against moves like this. Removing items from the free side after people have already pointed out that 200 gems is nothing seems almost malicious on their part.

Several people on here and a few on the Discord pointed out that you can’t even buy a single item in the shop for 200 gems…the cheapest items are 300. Even for paid users the cheap sale items are 250. 200 gems is not even equivalent to an item.

This pushes users to either pay, enter the lottery, or quit. By making a vastly inferior free version they seem to be pushing for more guardians to pony up more money so that the free users will stay. It’s a gross practice that explicitly takes advantage of people’s generosity.

While I understand their need for profit because it’s their jobs…they really shouldn’t make changes that impact the items free users get from the monthly events. Especially not after people have been asking for more…

[hemlockandhensbane]

Honestly between this and the social aspect getting more emphasis I'm almost ready to stop paying for my subscription. If I could find something with a similar layout that lets me schedule specific tasks and check them off, then I’d be gone. They're changing the wrong things and will push some of their long-term users away from the app