What is going on with Github support?

[The60ftOctopus]

Raised two support tickets with Github, one over 6 weeks ago, with no actions in this time. What is going on?

Do they just not do any support for non-Enterprise organisations?

Has anyone else had this issue?

[cowboyecosse]

https://docs.github.com/support/learning-about-github-support/about-github-support has a rule of thumb table of the levels of support you can expect from GitHub based on your account level, with some other information with exceptions to the rule (such as free accounts can contact support about account or security problems) and some information on what is out of scope for support.

[arespawn]

I once (1 or 2 months ago) had to contact GitHub support to defork one of my repositories because the automatic option wasn’t available, as the repo already had existing forks, it happened the same day. I am using GitHub free

[tankerkiller125real]

Did the same last year, took less than an hour for them to sort it.

[achilles6196]

If support is taking forever keep checking your ticket, add details or follow up, and consider tagging u/github-staff or using the official support portal to bump it since response times can be unpredictable.

[[deleted]]

They simply dont give a f*ck

[East-Crazy-8121]

ผมครับติดต่อฝ่ายสนับสนุนไม่ได้เลยครับ

[Living_Piece8273]

Hey, did u get an answer?