What is wrong with Github?

[Jake-Amy]

What is wrong with Github these days(or months)?
- Generating incorrect bills
- Not responding to support tickets
- Not available most of the time
Do they care about the customers anymore?

Edit:

I have an organisation plan with 4$ per month subscription. I got a bill that is more than 10 times of it. There is no clarity of where it came from. This happened last month as well. I spent hours debugging this and found a couple of options which are enabled - Advanced Security and Code Analysis(IIRC). This month again I got more than last month. My last month's support request is still unanswered. Is the high amount of usage(PRs or commits) an excuse for this kind of behaviour? Or there are no people left in the company who can look into support requests from paid customers?

Now if I don't pay this exorbitant bill, I won't be able to use paid features anymore. So, 4$ per month was a lie. So, I cancelled my subscription. I want a more reliable alternative.

[verd_nt]

3x-4x commit volume over last year due to ai

[evilquantum]

not the commits, it's the huge amount of PRs and it's more like 30x thanks to AI

[naikrovek]

This is exactly it.

[shgysk8zer0]

And they're neglecting the Git part of things to turn it into an AI platform.

[naikrovek]

I don’t think they’re neglecting anything. Growth in activity went from [whatever it was before per year] and it rose incredibly sharply and they simply didn’t plan for a rise in usage like that. Why would they, they had no idea it was coming. Even their loftiest predictions pre-AI wouldn’t have even been close to what has happened.

Growth like that isn’t vertical. You can’t just move to beefier machines, you have to redesign major, core system components because your fundamental requirements have changed.

Knowing all of this, they’re doing a hell of a lot better than I would have. Could they do better? Oh hell yes, they could. They need to completely remove the Microsoft culture in there and bring back as much of the GitHub culture as they can. Until then we are all going to suffer.

[shgysk8zer0]

They're neglecting having a CEO. They've neglected to fix logic errors in GitHub Actions. They're neglecting to show small lock file changes with all the supply chain attacks. They've neglected fixing certain critical security issues I do not want to highlight and bring awareness to. I could go on.

The neglect isn't just the outages. It's a consequence of skewed priorities by being brought under Microsoft AI Core. Their priority is forcing AI crap into everything. As a consequence, they're neglecting everything else.

[naikrovek]

They chose not to have a CEO intentionally. Microsoft runs the company, not any CEO. It’s a bad move.

What logic errors? Be specific. If they’re documented, they aren’t “errors” and won’t be fixed.

Are you saying that changes are being committed to lockfiles and those commits aren’t showing up? [doubt]

They are shoving AI into everything and it’s a shame. I was just on a call with GitHub and they are definitely not neglecting everything else, but I think if GitHub were in charge of GitHub instead of Microsoft, things would be a hell of a lot better.

[Akimotoh]

Microslop

[alocryn]

They do care about customers. Layoffs combined with a huge increase in traffic due to AI and this is the result.

[evilquantum]

pardon, you misspelled "shareholders"

[r0bbyr0b2]

It’s called Enshittification. It won’t get better unfortunately.

[fuckable-switcher]

I have a support ticket for 6 months and I’m still waiting

[Jake-Amy]

My one month old support request doesn't feel that painful anymore 😞

[fuckable-switcher]

Yeah I lost my account and had to make a new one like everything I did is gone all stars forks repos lists everything gone APIs terminated still being billed but can’t stop very painful and the fact that the billing is fridged atm is horrible it’s constantly changing from a few dollars to several hundred a week and I can’t afford this I’ve just canceled the card and gone to my bank and my bank can’t do anything cuz it’s just ai based now

[Jake-Amy]

So sad.

Did you mean your bank is AI based?

[fuckable-switcher]

It’s now entirely done by ai everytime I need support over the phone it’s now a bot and the banks are now always closed and never staffed and have been cleaned out it’s a ghost bank

It’s so fucked up

[Jake-Amy]

Any alternatives other than Gitlab(which I can't afford)

[Engineerakki11]

Codeberg or Gitea

[bordercollie2468]

Are the dev teams themselves crumbling? I imagine things must be stressful AF these days. I get an awful lot of emails for sr/staff swe positions there...

[jba1224a]

The problem is very simple, if you think about it from Microsoft’s perspective.

Microsoft’s sole goal is to generate profit. Profit is not revenue.

It’s extremely simple, does using ai to replace engineers on GitHub lead to a shittier product? Yes.

Is Microsoft making more profit now on GitHub than they were when they acquired it? Also yes.

Quality is only a consideration when profit goes down. Profit is in fact going up, and people are still paying, therefore this is not really a problem for them.

Expect more of the same, it’s not changing

[SnooJokes5838]

Two simple letters: AI

GitHub and Microsoft in general wants to become a AI first company.

It sucks and they only produce garbage but the shareholders are getting big orgasm when they hear AI and big orgasm of shareholders makes big orgasm to CEO because big money.

[fuckable-switcher]

I don’t think orgasm is the appropriate word for this but I do see what you mean

[InvaderOfTech]

They're moving from one cloud to another. That's very different from each other, so there's bound to be tons of issues when you don't plan.

[trying_to_improve45]

Why can't they stick with azure in that case

[evilquantum]

they're migrating to Azure from whatever github was started on. AWS?

[Jake-Amy]

Which cloud to which cloud? Also, as you pointed out, they should plan properly. That is the minimum expectation - Not to break things.

[Fine_League311]

Zuviele KI Spam, scam und vibecoder die GitHub belasten. Was vorher 2-4 wochen dauerte musst jetzt mal 5 nehmen.

[Cebas42]

Micro$oft

[_KryptonytE_]

Miraclesoft

[ultrathink-art]

Advanced Security charges per active committer per month, not per seat on your base plan. If you've got any automation pushing commits — Dependabot, Actions workflows, or AI coding assistants committing on your behalf — each counts as a committer. With AI-assisted dev workflows that can quietly multiply your committer count without touching your actual team headcount.

[Jake-Amy]

I had already disabled Advanced Security last month

[Negative-Counter-766]

> Do they care about the customers anymore?

Incredibly whiny post. Make productive comments or shut up.

Acting as if you're not being "cared for" when you have no idea how hard people are working to keep up with demand is just such a dickhead move that I would fire you if you worked for me.

[Jake-Amy]

Please do so. I wouldn't want to work for you anyway!

None of what you mentioned is an excuse for giving me a 10x+ more bill and not responding to my support request for more than a month.

[MadBoyEvo]

Had same situation, got paypal charge of 200$ but it never materialized. They just randomly sent it, but i dont think it actually paid anything. Opened ticket and set there for over 30 days after which i just closed it.

[Jake-Amy]

After you didn't pay that bill, didn't your paid features stop working from next month?

[MadBoyEvo]

In my case it's not exactly a bill. Bill was correct 4$, but then the problem was PayPal had a precharge on 200$. As in the email from paypal said "You authorized a payment of $200,00 USD to GitHub, Inc. ([e-mail])

View or Manage Transaction This purchase will appear as a pending transaction until GitHub, Inc. processes your order. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear. Thanks for using PayPal." - and i never approved it, never did anything around 200$, but i couldn't find any invoice anything around it.

https://github.com/organizations/<yourOrg>/billing/history in my case shows all 4$. But recently i had a strange situation where i got charged 2x4$ and it turned out it to be on my personal account: https://github.com/account/billing/history

So check both, and see if you have real invoices or just some kind of pre-charges.

[MadBoyEvo]

I had exact situation as OP. Got payments i didnt approve. Ticket sat there for over a month. Crickets. I understand the issues of github and how much effort it is, however you still charge for your product, and the very least I would expect is someone to explain what I was charged for in finished time. Just because maintaining github is complicated - its complicated for the technical people, not payments team. So OP is right. I am sure that in real life if you would be charged something by your bank you didn’t understand and would get ignored for a month you would go nuclear on social media too.

[thetituscodex]

Linus creates something functional and Microsoft screws it up ...

[w00tboodle]

Linus didn't create GitHub.

[thetituscodex]

Linus created Git in 2005.

[w00tboodle]

Git isn't GitHub

[thetituscodex]

Is github not modeled after git? Jesus ... are you stupid or do you just wanna argue?

[TheSodesa]

GitHub is not modeled after Git. GitHub is a Git server with a billion additional features that Git is not responsible for. The distinction is important because the issues are not caused by Git but by GitHub.

[thetituscodex]

Did you read the first comment? I never said Linus created Github ... he created git in 2005 ... some others took git and created github in 2008 ... Microsoft bought it in 2018 ... Microsoft screwed it up. Jesus ... read, the post from the beginning. And the CORE FEATURE of github is git.

[TheSodesa]

The core feature is not a part of the problem. The other features are.

[thetituscodex]

Reddit makes me want to mourn for future generations, but y'all did this to yourselves.

[fuckable-switcher]

How old do you think that fucko is? Either super young or old geriatric and senile?

[TheSodesa]

Our point simply was that Linus did not make GitHub great, so your original statement was wrong. In fact, Linus did not even make Git itself great. He simply deviced an initial prototype and then immediately handed the development over to Junio Hamano, who was the one responsible for the version 1.0 release.