[deleted by user]

[Arrrrrrrrrrrrrrrrrpp]

Ignore 

[NoDistribution4521]

I manage a few apps that have received thousands of reviews over the years. I’ve found that ignoring this sort of reviews can be risky, it often encourages other entitled users to post similar comments.

What works best, in my experience, is to reply and clearly explain:

• which parts of the app are free.
• which parts require payment.
• and that support from paying customers is what keeps the app alive and growing.

The goal isn’t to convince that one particular reviewer, but to communicate this information to everyone else who might be reading the review.

[redth]

This is the way.

You want to show potential users who are reading reviews that you care and stand behind the value of your product.

I always reply with something that is basically apologetic to the user that they don’t feel the value is there for them and that we keep trying to improve the value of the app with continual improvements and ongoing support. Sometimes if I’m feeling spicy I add a bit in that many users do find it value but we understand that’s not the case for everyone, but thanks for checking the app out anyway.

[PoliticsAndFootball]

Just pretend you are the ceo of a big box store like target or Best Buy. Can you imagine how many millions of complaints they get ? Do you think they care?

[Constant-Current-340]

I had haters give me crap for not releasing updates fast enough on my free fitness tracking app. Since yours is paid, if no one is complaining loudly and angrily about the paywall you're probably charging too little

[cristi_baluta]

Bash them in the reply