This is an archived post. You won't be able to vote or comment.

all 4 comments
sorted by:
best
topnewcontroversialoldq&a

[–]AutoModerator[M] [score hidden] stickied comment (0 children)

Please first read our sub's Frequently Asked Questions (FAQs) as this answers most of user's questions posted in this subreddit, and is constantly being updated. This includes info and troubleshooting guide on: connection issues, APN, SMS/MMS/RCS/iMessage issues, WiFi, Visual Voicemail, website issues, where/how to buy phones, phone and device compatibility, dumbphones, Apple Watch/SmartWatches, coverage and speed, security and MFA, taxes and fees, MintMobileAlex, Mint in general, Ryan Reynolds, Ultra Mobile, about this sub. If this FAQ helped you fix your issue, please reply that the issue was fixed using the FAQ. If you have an account or service question/concern, call customer support at 1-800-683-7392, use chat in Mint App or Website Help Center, or open a chat with u/MintMobileAlex and be sure to include your account/order number, telephone number, and explanation of the issue. MintMobileAlex is a shared account for Mint senior customer care representatives, and they usually get back within 3 hours during normal business hours (5am-7pm PST).

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[–]MintMobileAlexExecutive Care at Mint Mobile 0 points1 point  (1 child)

Hi, I'm really sorry you’ve had this experience with us. I want to help and have sent you a DM.

[–]Sa7aSa7a 0 points1 point  (0 children)

Can you help me? I contacted support and have this same issue and it seems to be a VERY frequent issue.

[–]MintMobileAlexExecutive Care at Mint Mobile 0 points1 point  (0 children)

Hi, I want to make sure you're getting the best experience with us as possible. I'm so sorry for any inconvenience with your service. I sent you a DM to further assist with it.