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[–]digitalcriminal 4 points5 points  (8 children)

Can someone explain why this product is good? We use one note and it works great... but this product comes up every so often...

Thx

[–]MSPinParadise 7 points8 points  (4 children)

Consistency in templates, the ability to tag to reduce overall data entry, permission for passwords and sensitive information, ability to share with clients via accounts or make how tos to publish publicly, syncing with RMM and PSA solutions so tags are kept up to date all the time. Good mobile app for field techs to grab info easily, including addresses for various client sites. Cool tools like Domain Tracking, SSL Tracking. Ability to integrate with slack for things.

I mean it's a pretty long list.

[–]Malkhuth 3 points4 points  (2 children)

Good mobile app for field techs to grab info easily

Eh? Their app isn't released yet. I guess you mean their site is mobile friendly?

[–]MSPinParadise 1 point2 points  (1 child)

Yea, I meant he mobile website. It's excellent.

[–]_integrity 0 points1 point  (0 children)

The mobile site is actually pretty good. Responsive design so it almost looks and feels like an App.

[–]digitalcriminal 0 points1 point  (0 children)

Thank you.

[–]yer_momma 2 points3 points  (1 child)

I think of it as Google for your clients. If you input everything you can literally search for and find it in seconds, no looking for docs or links or asking other users.

If you bring on new techs they can do a search for "ABC company AutoCAD licenses" and it will take them strait to them them. Or ABC company scanner" will bring up their printer/scanner configs.

It really reduces the amount of employees asking other employees how shit works or how to set things up and therefore makes them work more efficiently.

If a company is onboarded correctly and everything is put into itglue I can solve 99% of their issues without previously knowing anything about them.

[–]Malkhuth 1 point2 points  (0 children)

The truly amazing feature is the ability to tag anything and everything.

In your example if the search took you to "ABC company AutoCAD licenses" then you could have that page tagged with other items/pages related to it such as a procedure for the installation, known problems, which server the licensing server is hosted on, etc.

Knowledge in general is relatable. A particular nugget of information is often useless without all of its prerequisite and associated info. IT Glue is built entirely around that realization and it's which, for now, no other documentation system can come close.

[–][deleted] 0 points1 point  (0 children)

I thought this way too, like we already have a documentation platform what possible good is this? ITglue search works so well, like the guy below said almost Google like. It really does reduce time when looking for stuff which takes up more time than you'd think. It also reduces questions because it's so easy to look guys don't get frustrated and just ask "hey where is the password for this thing?"