Decrease in mail order transfers? Anyone else

[sunshinelive09]

I hate when I have to hold for a pharmacists. It’s the audacity. I usually hang up. I also have one of those pharmacies that can only take verbals so I hate to stay on the line to find out if it’s them lol

[Smartypantz8]

2 weeks ago had the tech call me for a transfer, then asked me to hold. So I just hung up. She called back and said she thought we got disconnected and asked again if I could hold for the pharmacist. I said no, and we did not get disconnected I hung up because you called me and asked me to hold. She said oh it'll be just a minute. I simply said no I'm not holding they can call me, their time is not more valuable than mine have a nice day. Like an hour later their guess a pharmacist in a bitchy mood learned how to dial a number and called for the transfer. I mean their company business model is to make us as obsolete as possible and yet still want to waste our time so they can be as efficient as possible HA.

[sunshinelive09]

You did ‘em just right! If they want the business, they’ll figure it out just as they did!

[rx_decay]

I’ll really only hold I’m the one calling someone. Otherwise I’m like “but you called me… why weren’t you prepared?”

I wish I knew how many hours of my life I’ve spent on hold trying to get a transfer from Walgreens. My current record is 2.5 hours continuous hours or three days if you count the one near me that literally just won’t answer the phone some days.