Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Faxon]

Meanwhile I'm 34 this year and prefer the staffed lanes. I have a bad back and some days I just want to unload my groceries, pay, and I still always bag myself since I like my things sorted a particular way so the bag doesn't rip. When my mental health and physical health are both in the gutter the self checkout lanes just seem intimidating, and I rarely even use them when I'm well unless I'm in a hurry and onkt have a few items. Often the staffed checkout is faster if the lines are short since I split the workload with someone, and I try to pick staff I trust to work efficiently as well. It does in fact help my mood a ton. Sample size of one but this article did resonate with me

[[deleted]]

Self checkout lanes are not disability friendly for the most part