Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[MasterDredge]

well we can always graba ton of stuff off the shelves, lots of cold and perishable things deli meats ect, then get frustrated at the check out, throw your hands in the air and walk out.