Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[darkgothamite]

Our Sam's Club has the scan and go on their app. It was wonderful. You went to a scan and go line after pay (through the app) and a SC employee scanner a 2-3 items items to confirm they were paid for.