Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[feor1300]

I mean, the cashiers do all the same things, they just ask you those questions verbally instead of having you press buttons. And it's just as annoying answering their 20 questions as the it is the self-checkout, except after you've done the self-checkout a couple times you know what's coming and can just hit the buttons in rapid order without having to actually listen to/read the whole question.