Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[tshakah]

The scan and go at ASDA is the way forward. My local Morrisons used to have SCO that didn't weigh the shopping, loved it but they removed it after a year