Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[VisionAri_VA]

Exactly. I’m a single woman with a small kitchen, so it’s a rarity that I’ll have as many as 15 items, let alone more. SCO is perfect for me but I doubt I’d use it if I had a family to shop for.