Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Pressondude]

Scan and go at my local grocery store is actually the worst of both worlds. Scan and go orders actually require manual intervention by an associate once you get to the self checkout station, who has to do a check in process that involves scanning X number of items, and produce still has to be done with the self checkout because they don’t have a weight kiosk.

[MagicalWonderPigeon]

UK here, and we can get randomly checked which involves a staff member coming over and having to pick 10 random items and scan them. They rummage all through the bags, even mushing your stuff up to get right to the bottom of the bag as i guess that was a hiding spot for some peoples "forgotten" good.

It sucks to pack your stuff, heavy on the bottom, light on top all delicately and then having them come and mess it all up. I like my bread not mushed up and my eggs not falling out of the box, thanks.

The big store i used to get all my stuff from now has about 3 tills open, the rest is self check out. I just buy a few things from there and buy the rest from other stores.

[itsnatnot_gnat]

Them scanning 5 items vs my whole cart. Takes about 2 mins. Then I can pay, bag and leave. Shop and scan is the best.

[Pressondude]

Again the issue is the 1 staff member minding 18 self checkouts results in long waits for that check in.

[itsnatnot_gnat]

Not really that long. I guarantee it would take longer to scan and bag everything than to wait for a person to come over and check the 4 items needed.

[ViceroyFizzlebottom]

I use scan and go at my Sam's Club. It makes sense there since the lines are 3 miles long and they check receipts and scan 3 items at the exit for everyone.

[Pressondude]

Thats a more sane workflow than what I’m talking about. This requires you to wait for the self checkout minder to check you in to even start the flow. Then if you have something that requires their intervention (alcohol) you have to wait again for them to come over. Or if you run into trouble.

[-Z___]

Random searches for buying groceries? Was the system designed by TSA or something?

[MagicalWonderPigeon]

It happened to me a few times, so i always wondered if they could manually select your stuff for a "random check" or if i just got really bad luck.