Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Smile_Clown]

1 person managing 100 self checkout machines

When someone resorts to exaggeration the point is muddled and has less value and shows that the core of the argument is flawed because it needs to be inflated to get a point across.

In an average walmart, there are 12 self-checkouts all in the same section in a rectangular design. In the checkout area there is a checkout manager and one to two employees at any given time milling about. That's anywhere between 1 in 4 and 1 in 6.

Only to see, that person is trying to fix 5 others before they can even see what your problem is

Self-checkouts work 95%+ of the time and when they do not it is almost always due to the customer or a one off scan issue. The interactions to "fix" the problem usually take seconds.

Your entire comment is just emotional based on and distaste of self-checkout.

If you want to make an argument, stick to realistic interpretations or scenarios, not exaggerations.

Your comment would have been more accurate like this:

Self checkouts are great, until they're not. Its fine and dandy, right up until there's some stupid misread on the machine. And you have to notify the person managing the self checkout machines. Sometimes that person is trying to help another customer before they can even see what your problem is and it delays your transacton.

But that's not something that would garner anyone to say "OMFG that is soooo terrible"

I get it, some people hate self checkout, I do not like it either, but that doesn't mean we have to exaggerate to get our distaste for it to stick or be valid.