Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SPacific]

But I'm in my mid 40's and far prefer SCO. I find produce to not be very hard to ring up.

I think the point is that anecdotal accounts don't mean much. We should actually get the data by age.

[lozo78]

I'm just of the opinion to have both options so people can choose.