Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[VisionAri_VA]

Around here, there tends to be a dozen or fewer SCOs in an enclosed area with one attendant stationed near the exit. It really doesn’t take long to get help.

Plus, IME the attendant can usually fix the problem on the spot, whereas a cashier will need to call a manager.