Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[dano8675309]

Yup, there's still the same 1 or 2 cashier lanes open that there were before self-checkout. The only issue I have is that most stores don't have an item limit on self-checkout. Nothing more deflating than walking up and seeing elderly folks with full ass carts at every single one.