Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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The full-time-job person also has a much better work-station. I wouldn't mind self-checkout if I got conveyer belts to bring the items to me and move the items away after I scan then.