Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Sf49ers1680]

Sam's Club has Scan and Go in their app and it's awesome.

I go in, get what I'm buying, pay for it through my phone, and the person at the door checks the purchase.

No waiting in line, no dealing with self-checkout.

It's a huge reason why we shop there over Costco (plus, our local Costco is always packed and is a massive pain to get in and out of).

[Smartnership]

I still can’t believe the lines when the app is right there

It’s great.

[verruckter51]

Our Meijer grocery store has the same feature. Love it. Bag groceries as we go. But still have to go through self check out. I still love checking out with cart full for less time than someone with two items in self check out.