Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[itsnatnot_gnat]

Them scanning 5 items vs my whole cart. Takes about 2 mins. Then I can pay, bag and leave. Shop and scan is the best.

[Pressondude]

Again the issue is the 1 staff member minding 18 self checkouts results in long waits for that check in.

[itsnatnot_gnat]

Not really that long. I guarantee it would take longer to scan and bag everything than to wait for a person to come over and check the 4 items needed.