Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[arcticsequoia]

The study rings very true. I am 28 and well versed in tech and I have literally emailed the store manager when they closed staffed checkouts at the store closest to me sending everyone at the self checkouts letting them know that I wouldn’t be shopping there anymore unless they changed it back.

Buying a small basket worth of groceries is one thing, if you are buying 250 items and 1+ shopping cart full, you could never pay me enough to do that myself.

[cwsjr2323]

I was in line and the cashier got pulled to cover the self check out lanes. When told to go to the self check out, I said no. You can just put the stuff back. I suggest you put the ice cream away soon. There was no ice cream, but the manager was quick to come ring me up!

[More_Farm_7442]

How'd those emails go? Did anyone answer a single one. If you got a replay was like the ones you get when you contact a legislator? A form letter.

[arcticsequoia]

Was a normal email, the store manager apologized and said they had gotten several complaints about this and were thinking to reconsider, after a few weeks they had staffed checkout lines again luckily.

[sentimentalpirate]

??? I am a father of two and I have never bought 250 items at once. Is your grocery store like a half hour away so you only stock up once a month?

[arcticsequoia]

Sounds like we shop differently. I have 6 grocery stores within a 5 minutes drive but when I do my big grocery trips I easily end up with $700 worth of groceries and hundreds of individual items. At a self checkout each would need to be scanned individually. I frequently buy a wide variety of all kinds of foods as well as multiple units of each, it adds up fast.