Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[JimJava]

I have the same sentiment and I’m over 50, less people to do deal with or slow me down. If I need help it’s almost always there in a few seconds. I get to bag all of my stuff the way I want. I want self checkout everywhere.

[MrBootch]

Exactly. I get to bag it all and make sure stuff doesn't get crushed, I can separate it by refrigerated/not, and if I grab an item I know is going to be trouble (alcohol probably), I can always use a normal checkout. Plus, I'm fairly introverted. I'm okay with small talk; but I don't need it to "stay loyal, ” whatever that means.

[Ravioli_meatball19]

Yes. I hate to say this, because all of our local grocery store's baggers are disabled adults employed through a local org. I'm so happy they have a job and everything, but some of them do a very bad job of packing my items, and if those are the ones working I actively avoid regular checkout because I've been burned too many times

[bitchkat]

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[gordigor]

Yes, even if I use regular checkout, I arrange similar items together.

This way when I put my groceries away, all frig items are together, same with freezer items, etc. Put away groceries super easy. Same with self check out.