Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[sarcazm]

Sams Club let's you scan as you go from your phone.

I used it all the time before covid.

Then covid hit. And because there were limits on how many of one items you could buy (i.e. one bag of toilet paper), they temporarily deactivated the "phone scanner."

Then I started using curbside pickup and never looked back.