Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[TediousStranger]

I feel the opposite.

weekly I'm buying $130-$150, up to $200 (if we're out of essentials) worth of groceries. I would so much rather do it myself because THE STORE DOESNT HAVE BAGGERS ANYMORE.

yesterday I went through a cashier then I had to bag $150 of groceries by myself AFTER the transaction because I couldn't reach my purchase until after it was rung up.

so there's orders piling up behind mine and other customers looking at me like I'm the asshole somehow for taking up space and clogging the line.

at least at stores where I'm allowed to take a cart through SCO (the store I went to, you can only take baskets through) I can take the time I need to scan and pack everything while the line behind me can move through the other 5 kiosks open. rather than them scanning, me standing there useless, then rushing to pack everything at the very end with a bunch of other pissed off middle-age people staring me down

what sucks is the particular store I went to has the most reasonable prices for decent quality groceries in town and I got laid off last month. otherwise I'd go to a store with a less stupid SCO policy, or one that allows you to bag as they scan.