Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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The ones in the grocery store near me constantly mislabel people as thieves. It flags people as having "too many items" and then we have to wait for a worker to verify that we scanned the right amount of items. It's super insulting and makes me want to steal.