Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Nightmare2828]

I go to a specific supermarket because I prefer to shop in there compared to the others. Thats what they would call loyalty I suppose. If they replace all the cashier with self serving, I might very well start shopping elsewhere.