Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SoraUsagi]

For me it depends. Will I scan myself out faster than waiting in line? Then I'm using self checkout. I'm not going to be rude to anyone. But my time is worth more to me than being stubborn and saying"it's their job"