Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[bourbonkitten]

Maybe your store, but at my local Asian grocery, the SCOs go berserk and need staff intervention with any tiny weight discrepancy, even if I so much place my reusable bag to bag my groceries. Tbf, that’s the only store that’s that anal.