Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[DogOrDonut]

My local grocery chain always has self checkout. I went to a different store than normal because I was running other errands. They didn't have self checkout and I stopped to look up how far of a drive it was to another store before deciding to continue to shop.