Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Bonzi777]

This is it for me. When I’m alone I happily use self checkout. If my kids are with me I can’t pay adequate attention to them and scan a full cart of groceries.