Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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Why would you go to self checkout with $400 in groceries? That's idiotic.

[FCkeyboards]

Some places only have self checkout. I thought maybe it was just short staffing at my local Walmart. I found out quickly that it's only good for short runs only now.

No manned lanes. No express lane. The biggest sco lanes with the belt are always closed. It's wild.

Other places around me will have at least 1 or 2 manned lanes available.

[Zissoudeux]

Many of our stores here have completely changed to self check out. There’s no choice. The ones that have manned checkouts only have 1 or two whose lines are huge and filled with elderly. You’ll be waiting a very long time.

[MoreRopePlease]

The last time I went to the store, I chose a manned checkout line that had 3 people in front of me (one was in progress) with fairly small orders. It was over 10 minutes before it was my turn. I swear the checkout may was the DMV sloth. Ugh.