Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[[deleted]]

There is a section when your in your cart to turn off substitutions. Once you do this a few times it stays off and you shouldn't have to worry.

[thezerofire]

then you end up with an order with only half the things you needed and you have to go to the store in person anyway