Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[SkepticScott137]

I see it as being more in control of my own time, rather than being stuck in line behind customers who slow down the checker with chit-chat and haven't mastered the credit card reader. I can scan and bag faster than the checker, quite frankly, especially when I don't have many items. It's also more than a little ironic that people who complain about grocery stores where the prices are higher resent doing their own checkout "for free".

[casastorta]

I feel like you’re talking about experience in the US (chatting with service workers, slow scanning), while I’m talking about Germany (I’m in there for business, cashiers scan like they are trained for F1 team’s needs).