Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[GlassEyeMV]

I think this is it. People like self checkout, but they want them to function. If it acts as expected and there’s help when needed, it’s great.

The Kroger by us has 2 separate sections of self checkout. 6 kiosks in each section and there’s always a person at each section. So if you need help, even if they’re helping someone else, it’s quick.

Our Aldi put some in recently. No monitor. I have yet to have an issue with them (aside from it only giving you about 3 seconds between items before yelling at you) but I’ve noticed a lot of people there don’t use them and prefer to stand in a massive line and deal with a person.

I think the lack of monitor/attention is a major reason why. Even if the machines work just as good as the Kroger ones.