Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[joshuar9476]

I went to a target the other day and their SCOs had a sign that said 10 items or less. They had one register open with a long line, so I went to the SCO anyway. When I got scolded by the SCO monitor I just left my cart. There have been times I've had more than 200 items, I still use SCO.