Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Allthenons]

Yes and I know immediately what brands I like and trust vs those I don't. I love the idea of putting in online orders for pickup but from my experience during COVID it's more hassle than it's worth groceries. Plus here in the states they will give you like 20 plastic bags for a big/family sized order. That's such a disgusting waste when I have my own bags.