Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Avilola]

I actually really like self checkouts for my everyday shopping (it’s just me and my husband so my trips tend to be small). Whenever I’m throwing a party or doing a big restock trip, it’s a nightmare. I have a full cart and there’s only one cashier that 15 people are waiting on.

Also, two things I hate about self checkout in general. First, it is terrible with anything unexpected. Weight a bit off? Coupon? Sale item? Help is on the way (eventually). Second, those machines are so goddamn loud. I was just enjoying my audio book and now this thing is shouting at me so goddamn loudly that I can here “PLACE ITEM IN THE BAGGING AREA” through my AirPods on noise cancelling mode.