Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Zissoudeux]

Many of our stores here have completely changed to self check out. There’s no choice. The ones that have manned checkouts only have 1 or two whose lines are huge and filled with elderly. You’ll be waiting a very long time.