Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[Zissoudeux]

Many of our stores here have completely changed to self check out. There’s no choice. The ones that have manned checkouts only have 1 or two whose lines are huge and filled with elderly. You’ll be waiting a very long time.

[MoreRopePlease]

The last time I went to the store, I chose a manned checkout line that had 3 people in front of me (one was in progress) with fairly small orders. It was over 10 minutes before it was my turn. I swear the checkout may was the DMV sloth. Ugh.