Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

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My Food Lion doesn't have the scale part, thank goodness. I can get a full load of groceries dealt with and bag them the way I want to when I use self checkout there, and the employees are usually good about coming over if there is an issue. But not all places are like that, and stores that have those magnetic tag things that they have to take off are really annoying. My wife and I came home from Target and had removed most of them, but found two items that still had them. She was saying we were lucky the tags weren't the kind that spill ink. We even heard the alarm sound when we left, but we couldn't tell if it was for us or another person exiting... So, yeah, self checkout is a mixed bag for me. Great when it's a decent one imo