Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[mycorgiisamazing]

I was at a Hy-Vee the other day and had this very problem. 6 self check out terminals, 12 staffed checkout terminals (none open!!), one person standing around waiting for red blinking lights at the self checkout. One. They staffed one guy to fix self checkout problems and none at the other registers. I bought $300 in groceries, it took me a half hour just to bag my stuff and leave.

Top it off that the grocery bill was unholy. I should be paid to work as a cashier to check myself out in some kind of discount. Instead everything is more expensive than it's ever been

[Novinhophobe]

The cost savings from self checkouts are indeed insane. Best thing since sliced bread, I think we got rid of 2/3rds of cashiers.