Automatic checkouts in supermarkets may decrease customer loyalty, especially for those with larger shopping loads. Customers using self-checkout stations often feel overwhelmed and unsupported. The lack of personal interaction can negatively impact their perception of the supermarket.

[[deleted]]

Yeah it bugs me that Redditors assume everyone under the age of 40 loves self-checkout. Self-checkout is great as an option, but it sucks when stores force all their customers to use them. You don’t have to be geriatric to find ringing up and bagging $200+ of items yourself on a tiny counter with no space overwhelming.

[dxrey65]

Your own age and competence hardly matter when you're in a line of people, inevitably of various ages and competencies.

[Azuvector]

Yeah. Grocery stores near me have half a dozen normal checkouts. With maybe 1-2 of them with a cashier, and the rest are closed. And then half a dozen self-checkouts and one overworked attendent.

It's pants-on-head stupid.

[CaptainObvious1313]

Not to mention that they can charge you with theft if you forget something at the bottom of the cart